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Manager Tools     .....  In the mirror of the past lies the reflection of the future.............what do you see......what does your past suggest.......

Submit your ideas to me for 'manager tools' if you have some ideas.

Mean while, use some of these quotes in your staff discussions!   Keep scrolling down for more items.

My thinking is this could be helpful for managers, staff, when you need resources, frustrated, smiling help, training ideas etc.

Kemmons Wilson.  He was the founder of Holiday Inn, among other notable accomplishments.

Thouhgts...   Customer satisfaction is temporary.  Customer Loyalty is Priceless.

Kemmons Wilson mentions:

   1. Work only a half a day; it makes no difference which half - it can either e the first 12 hours or the last 12 hours.

   2.  Work is the master key that opens the door to all opportunities.

   3.  Mental attitude plays a far more important role than mental capacity.

   4.  Remember that we all climb the ladder of success one step at a time.

   5.  There are two ways to get to the top of an oak tree.  One way is to sit on an acorn and wait; the other way is to climb it.

   x6.  Do not be afraid of taking a chance.  Remember that a broken watch is right at least twice a day.

   7. The secret of happiness is not doing what one likes but in liking what one does.

   8.  Eliminate from your vocabulary the words, "I don't think I can," and substitute, "I know I can."

   9.  In evaluating a career,  put opportunity ahead of security.

10.  Remember that success requires half luck and half brains.

11.  A person has to take risks to achieve.

12.  People who take pains never do more than they get paid for and never get paid for anything more than they do.

13.  No job is too hard as long as you are smart enough to find someone else to do it for you.

14.  Opportunity knocks often.  It knocks as often as you have an ear trained to hear it,  and eye trained to see it, a hand trained to grasp it and a head trained to use it.

15.  You cannot procrastinate.  In two days tomorrow will be yesterday.

16.  Sell your wristwatch and buy an alarm clock.

17.  A successful person realizes his personal responsibility for self-motivation.  He starts himself because he possesses the key to his own initiation switch.

18.  Do not worry.  You can't change the past, but you sure can ruin the present by worrying over the future.  Remember that half the things we worry about never happen, and the other half are going to happen anyway.  So, why worry?

19.  It is not how much you have but how much you enjoy that makes happiness.

20.  Believe in God and obey the Ten Commandments.

Go back.  Reread.  Which ones apply to you right now?  Which ones should you strive to incorporate into your success strategy?  Adopt two or three for your own. 


  Give people more than they expect and do it cheerfully.
  Don't believe all you hear, spend all you have or sleep all you want.
  When you say, "I'm sorry", look the person in the eye.
  Never laugh at anyone's dreams. It may be all they have.
  Talk slowly but think quickly.
  Say "bless you" when you hear someone sneeze.

Remember the 3 R's
    Respect for self
    Respect for others.
    Responsibility for all your actions.

  When you realize you've made a mistake, take immediate steps to correct it.
  Smile when answering the telephone. The caller will hear it in your voice.

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