Job Overview
PURPOSE OF POSITION: To assist the Guest Services Manager at Trail’s End Lodge by helping ensure guest, owner and employee satisfaction and ensure guest services departments operate efficiently and smoothly, consistently exceeding owner and guest expectations. While the following is meant to be a comprehensive overview of the skills and responsibilities, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it.
This position is projected to start at the beginning of October.
SPECIFIC JOB SKILLS:
- Ability to successfully interact with guests, vendors, departments and staff
- Possess good verbal and written communication skills
- Must be available for variety of shifts; winter schedule will be aproximately 80%+ evening shift
- Understanding of basic guest service needs and fulfillment of guests needs
- Have good attention to detail
- Provide staff leadership, coaching and mentoring
- Must be committed to providing outstanding guest service to owners and guests
- Possess excellent understanding of computers, systems and guest service tools
- Have the ability to multi-task, prioritize and self-motivate
- Hold a valid driver’s license.
- Must be 21 years of age and have 4 years of driving experience
- Able to lift up to 40lbs repeatedly
JOB DUTIES AND RESPONSIBILITIES:
- Front Desk duties including but not limited to check in/out, posting folio charges, folio reconciliation and various shift reports
- Concierge duties, including making reservations for restaurants and activities
- Efficiently operate a variety of programs including but not limited to Maestro, Norm, Fred, Managers Plus, Saflok and Kipsu
- Supervise other Front Desk, Concierge and Bell Staff employees
- Assist with owner and guest requests
- Coordinate Bell staff for guest transportation needs
- Coordinate Bell staff for guest requests as well as luggage pick up and drop off
- Give guest and owners directions, information and instructions
- Ensure departmental checklists are completed daily
- Balance and close out lift ticket sales
- Log all tickets, vouchers, gift cards and gift baskets
- Help the Guest Services Manager recruit, manage, train, motivate and evaluate performance of all the guest services staff.
- Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented
- Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication
- Other duties as assigned or as business volume dictates
The Deer Valley Difference
Our standards help staff maintain a demeanor and appearance consistent with Deer Valley Resort’s first-class image and the expectations of our guests. Take a moment to review Deer Valley Resort’s appearance standards, and the perks and benefits we offer, on our website prior to submitting an application.
Job Detail
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Apply on hotel’s jobs sitehttps://www.deervalley.com/jobs/home