Job Overview
At Grand America Hotels & Resorts, we are devoted to a tradition of excellence, providing memorable experiences, beautiful backdrops, and genuine service. Established in 1952 by the Holding family, the Grand America Hotels & Resorts’ distinctive collection includes The Grand America Hotel (Salt Lake City, Utah,) Sun Valley Resort (Sun Valley, Idaho,) Snowbasin Resort (Huntsville, Utah,) The Westgate Hotel (San Diego, California,) and Little America Hotel locations in Salt Lake City, Utah; Flagstaff, Arizona; Cheyenne, Wyoming and Little America, Wyoming. When it comes to outdoor adventure, family getaways, and destination meetings, Grand America Hotels & Resorts’ properties offer everything needed to ensure an unforgettable stay.
TITLE: Tour Coordinator / Convention Services Coordinator
REPORTS TO: Director of Catering & Convention Services
DEPARTMENT: Convention Services
SUMMARY: Coordinator of tour groups, entertainment/band, and
other miscellaneous groups as assigned by the Director of Catering & Convention Services. Will work directly with group contact from the time files are assigned through their departure. Additional duties include administrative support for Convention Services Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Include the following, but are not limited to)
*Review and interpret group contracts to clearly understand hotel’s commitments and group plans
*Ensure that any space is blocked appropriately and does not conflict (bus arrivals, parking, group meal reservations, meeting rooms)
*Communicate group needs to pertinent departments through emails, personal contact,
attend internal meetings)
*Create and distribute group resumes for assigned groups and assist Convention
Managers with creation and distribution of their group convention resumes.
*Knowledgeable with Opera to assist with creating or editing Banquet Event Orders for convention groups
*Arrange for meal reservations and create meal vouchers for in-house restaurant(s)
*Determine and coordinate any special needs of groups, such as Security, In-Room Dining orders/amenities, additional Housekeeping needs/services, porterage or luggage storage
*Greet groups upon arrival and provide site tours, as needed
*Review group invoice to ensure accuracy
*Cross-train to assist as back-up in Catering Administrative Assistant’s absence
QUALIFICATIONS & EXPERIENCE:
*College degree in related field preferred
*Minimum of two years of event coordination or related experience in a hotel setting
Schedule: Monday-Friday Full time, plus weekends and holidays as dictated by business
Wage: negotiable hourly rate
Job Detail
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CitySalt Lake City
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Apply on hotel’s jobs sitehttps://recruit.hirebridge.com/v3/careercenter/v2/details.aspx?cid=7568&jid=576360&bid=2