Sr. Business Analyst

We are seeing a passionate and skilled Sr. Business Analyst to join our dynamic team. In this position, you will manage a wide variety of technology and partner closely with resort stakeholders. You will be involved in a variety of critical projects and teams that are working together to build the next generation of customer experiences.

If you love the outdoors, are an experienced Business Analyst, and are passionate about the future of best-in-class experiences, this could be the perfect job for you. We are an organization focused on technology, innovation, and change. The perks of being a part of the ski industry are numerous.

WHAT YOU’LL DO

• Collaborate closely with multiple cross-functional teams to ensure alignment and successful implementation of initiatives.
• Identify, research, and recommend technology solutions that deliver on our best-of-breed strategy.
• Own the configuration and change management process for key software solutions and ensure that they are meeting business objectives.
• Partner with other POWDR teams and vendors to prioritize work and build alignment.
• Develop, facilitate, and drive change management and adoption with super users within departments on key activities and system processes.
• Communicate plans, progress, goals, and roadblocks to internal and external stakeholders.
• Growth mindset focused on continuous improvement of systems with a priority on improving the guest and/or staff experience.
• Responsible for understanding reporting and decision-making insights across a variety of business teams and resort leadership.

WHAT YOU NEED TO GET THE JOB DONE

• College degree in related field preferred. Additional related work experience may be substituted for education.
• At least 3 years of experience in an analyst role in addition to a proven track record delivering technology solutions across a wide range of business functions.
• 4+ years of job-specific work experience with demonstrated competence.
• Expertise in business analysis and ability turn requirements into user stores and deliver value faster.
• Strong leadership ability with an emphasis on trust, mentoring, and team development.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Eager, quick, life-long learner with a desire to constantly learn, iterate, and improve.
• Proven experience managing and configuring complex software solutions that impact business processes.
• Ability to manage multiple priorities and work independently in a fast-paced, dynamic environment.
• An understanding of the principles and tools used by agile development teams.
• Experience with the configuration and management of complex software solutions and business functions including ecommerce, retail sales and/or accounting systems.
• Ability to identify and execute technology initiatives that have direct customer and business impact.
• Ability to communicate and champion a roadmap effectively to customers, stakeholders, and executives.
• In-Depth knowledge of ticketing, POS, and BPM software. Experience with other ski industry software desirable. Aptitude to learn new software and interfaces quickly is essential.
• Prefer experience with relational databases, SQL, and / or payment card authorization gateways.
• Must be at least 21 years of age
• Ability to ski or snowboard preferred.

WORK SCHEDULE

• Shifts could vary, maybe early morning or late evening, weekends, holidays, depending on business levels.

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

WHY WORK HERE

• Ski pass and comp ticket benefits for yourself and eligible family members
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k with company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, Canyon Transportation shuttles, and Employee Shuttles

WHO WE ARE

Snowbird is a world-renowned resort just 6 miles up Little Cottonwood Canyon. Here, winter enthusiasts experience all types of mountain terrain which can be enjoyed by every level of skier and snowboarder.  Guests can sharpen their skills at our topflight mountain school, go for a backcountry snow-cat tour or enjoy an exhilarating Heli-ski adventure. Snowbird offers 4 hotels, 15 restaurants, conference facilities, summer activities, Oktoberfest and a full-service spa, all surrounded by spectacular granite peaks – making Snowbird a world-class destination.

Snowbird’s ambition is to provide unique big mountain experiences that grow the committed Snowbird family. This includes both our team members and our guests. By helping everyone experience what makes Snowbird unique and special, the environment, the mountain, the canyon and the people.  In this way they make memories for a lifetime, “memories that match our mountain”.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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