Spa Receptionist

The Spa Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. The Spa Receptionist is also responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge and locker areas neat, clean and stocked with all amenities. The Spa Receptionist is additionally responsible for the sale and service of all retail products to guests. They are responsible for maintaining the retail area of the spa in a clean and orderly manner. The Spa Receptionist should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. They must understand how to effectively recommend products to meet the needs of our guests.

Duties:

• Embrace and support the Principles of Service of the Westgate Resort
• Embrace and support the service philosophy of Serenity
• Be on time for your shift
• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel spa appointments
• Acknowledge and greet everyone who enters and leaves spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Issue spa lockers, robes and sandals to guests and receive keys upon check-out
  Provide orientation tour, explaining spa amenities offered and answering guests questions
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the lounge and locker areas
• Stock lounge and locker room supplies and amenities and alert Front Desk Supervisor if supplies are low
• Assist with all laundry duties as necessary
• Review and adjust guest appointments and team member schedules as needed
• Utilize spa computers with skill and proficiency
• Maintain a Spa Desk Bank
• Actively promote and provide detailed descriptions of retail products, sales and special promotions
• Assist guests with appropriate retail selections
• Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction
• With direction, regularly create and change product displays to promote various products, seasons and holidays
• Contribute to reaching monthly sales goals as outlined by management
• Answer the phone promptly and use the guests name throughout the phone conversation
• Actively promote the spa, as well as programs, promotions and/or discounts available
• Handle guests questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintain a clean, safe, fully stocked and well organized work area
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Other duties as assigned

• Must be detail-oriented and have ability to multi-task
• Must work professionally under pressure
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Must possess basic math and money handling skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication, listening and computer skills
• Must be a team player

Requirements

• High School Diploma or GED
• No previous Spa experience necessary, however, the right person for this position will be highly trainable and able to work alone
• Attendance at any product and service training courses is required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Why Westgate?

• FREE Epic Local’s Season Ski Pass (while supplies last)
• FREE Ski & Snowboard Equipment Rentals
• $2.00 in meals in Team Member Breakroom
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.