Ski Valet

Job Overview

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options, vision and dental benefits are available for staff members
• 401k plan with company match

PURPOSE OF POSITION:  To ensure guest, owner and employee satisfaction by fulfilling the Deer Valley Difference.  We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

JOB QUALIFICATIONS:

• Exceptional organizational skills
• Knowledgeable in all things Deer Valley Resort. (Skiing, Sales, Properties, Service, ETC…)
• Ability to provide excellent and specialized customer services for our owners/guests
• Competent in using various computer softwares such as: Microsoft Outlook, Excel, Word, and all Deer Valley P.O.S./management systems (Maestro, Kipsu, RTP, Ikon Site, etc..)

• Follow prescribed formats for writing documents and presenting information to others
• Ability to handle cash transactions and balance accounts at the end of each shift
• Strong ability to perform multiple tasks/prioritize in order to meet changing job conditions
• Ability to maintain composure under pressure
• Recognize and initiate best hospitality practices in order to solve practical problems that arise
• Build connections with owners, guests, and all vendors
• Must be able to lift 50 lbs. and carry luggage
• Must have a clean driving record and valid U.S. Driver’s License
• Must be able to endure/work in the daily changing winter conditions
• Ability to adapt and perform in fast changing daily tasks/conditions/situations

JOB DUTIES / RESPONSIBILITIES:

• Reports directly to Assistant General Manager, Operations Supervisor, and Operations Lead
• Responsible for assisting colleagues in the setup and take down of the day’s operations which include and are not limited to:
  • Moving ski racks to and from the ski slope beginning and end of day
  • Moving skis from lockers to the outside ski racks/ski deck
  • Maintain the ski deck/ramp by shoveling new snow, grading ramp for easy slope access, de-icing area, and creating snow stairs
• Monitoring texting service Kipsu throughout the day to assist all members with needs/requests
• Greet and assist all skiers skiing in by helping them with their skis and putting them away
• Assist Associate Locker Room with needs and requests throughout the day
• Responsible for tracking, organizing, and storing all owner and guest skis and poles
• Responsible for assisting all requests regarding rental ski equipment coming and going from local rental shops
• Assist owners/guests with having their skis tuned with local ski shops
• Responsible for the overall cleanliness of all Ski Hospitality locker rooms (5th and 6th floors)
• Maintain, stock, and clean coffee/espresso and water machines in both locker rooms
• Sell, redeem, and assist all Deer Valley lift ticket needs through cash/credit card transactions
• Responsible for posting/charging all in house charges: lift ticket sales/ski tunes/retail product
• Assist Owner Services and Operations Supervisor with inter department duties:
  • Cross train in other departments including but not limited to housekeeping and maintenance
  • Transport owner/guest locally via club vehicles
  • Perform concierge duties and responsibilities including, but not limited to: complete checklists, answer phones, schedule owner/guest activities, create/update owner/guest itineraries, document all owner/guest interactions and requests using Maestro, Outlook, Kipsu and any/all other computer programs, complete accounting functions, perform related owner/guest follow up correspondence
  • Create and distribute itinerary on local activity, event, and restaurant information
• Provide appropriate direction, information, and instruction on all things Deer Valley Resort and Deer Valley Club
• Fulfill any and all reasonable owner/guest requests
• Ensure owner, guest, and fellow employee satisfaction by going above and beyond to perform the “Deer Valley Difference” we provide at Deer Valley Resort
• Demonstrate proactivity with owners,guests, and fellow employees in problem resolution with urgency, respect, and empathy
•  Provide constructive suggestions for improvements, as well as assisting with documenting problems with Supervisors and Managers
• Build cooperative interdepartmental relationships in the spirit of owner, guest, and employee satisfaction
• Maintain a clean, uncluttered, well-supplied work space