Senior Catering Sales Manager

Job Overview

Essential Functions:

• Solicit banquet and catering business through sales calls and marketing initiatives (75%) and coordinates all planning details of social, wedding, and business meetings (25%)
• Works closely during turnover process with event services manager upon completion of contracting
• Act as a liaison between operational staff and guests
• Coordinate with the banquet department to maximize use of available function space
• Prepare and distribute relevant banquet event orders ten days in advance
• Identify potential clients and coordinate with marketing and sales
• Complete guest correspondence including contracts, confirmations, thank you letters and inquiries in an efficient and timely manner
• Oversee the preparation and distribution of daily function summaries, ten-day functions summaries, change orders, cancellation orders, and revised banquet event orders.
• Work closely with sales and reservations team on wedding room block management
• Merchandise catering menus and provide technical support to clients
• Maintain filing, tracing and client details
• Produce monthly lost business report
• Consult with necessary food and beverage operational staff to provide special menus and services
• Strengthen networking relationships with other local properties and businesses
• Report guest comments to the food and beverage director
• Obtain guarantees within 48 hours of all coordinated functions
• Maintain accurate records of billing and deposit information
• Monitor the presentation and service of coordinated functions and ensure introduction of the client to the operational management and staff
• Achieve and exceed required standards of customer service
• Attends all relevant functions ensuring all details are correct and the clients has received an introduction to the operational supervisor
• Knowledge of Food & Beverage service, seating, and table arrangements, lighting and audio/visual equipment
• Knowledge of the physical requirements and operational restrictions of the Stein Eriksen Lodge as they relate to functions
• Controls and analyzes quality levels of products and service related to function
• Excellent communication skills
• Extremely detail oriented personality
• Professional appearance and deportment