Room Attendant

Join our exciting team at the Hyatt Place Provo Downtown!

JOB DESCRIPTION

POSITION TITLE: Room Attendant

DEPARTMENT: Housekeeping

REPORTS TO:  Executive Housekeeper/Asst Housekeeper

JOB SUMMARY:  Room Attendant are responsible for maintaining the cleanliness of guest rooms, working areas; may include guest common areas to include lobby, restrooms, hallways, and stairways as needed. Ensuring rooms are cleaned according to hotel standards for stayovers and check-out rooms. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of cleaning equipment

RESPONSIBILITIES: 

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest requests, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Vacuums the carpet.
• Deliver and retrieve items on loan to guests e.g., iron and ironing boards
• Ensure security of guest rooms and privacy of guests.
• Perform rotation cleaning duties (e.g., wash windows, deep cleaning etc.) as required
• Cleans guest bathroom/bedroom/floor corridor.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Replenish amenities according to the operational standards e.g., toiletries, water, coffee/tea & condiments
• Inspect condition of bathrobes and replace soiled/damaged ones, if appropriate.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
• Dust and polish all furniture.
• Realign furniture to the floor plan.
• Responsible for the cleanliness and maintenance of work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned.
• Responsible for following brand standard cleaning procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Other duties as necessary and assigned by management.

REQUIREMENTS:

• Ability to stand, walk, kneel, bend, stoop and carry for prolonged periods of time as customary in a housekeeping role.
• Must be able to push up to 75 lbs., lift and carry up to 25 lbs.

QUALIFICATIONS: