Telephone Sales Agent

Job Overview

Live Your Passion.  Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Telephone Sales Agent

SUMMARY

The Telephone Sales Agent supports the In-Room Dining department and its staff by answering incoming calls and taking Guests orders/special requests. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Answering incoming calls, taking Guests orders/special requests with 100% accuracy
• Charging out checks to rooms, credit cards, or cash
• Assisting with e-mails, ordering supplies, updating menu and information binders, Guest amenity traces and set up, as well as data entry and filing
• Assisting the Captains with table set-up and checking orders as they go out
• Helping to keep the 24 hour TSA Office clean and organized
• Charging out amenities, counting and filing the receipts
• Closing out cash bank with 100% accuracy, paying out IRD servers daily and logging their cash tips in our daily and bi-weekly cash tip log

QUALIFICATIONS

• High School Diploma or equivalent education required, Bachelor’s degree preferred
• Previous food and beverage experience required
• Previous hotel experience preferred
• Ability to obtain/maintain government and/or state required licenses and certifications such as Food Handler’s card

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware.  Up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.