Job Overview
The reservation agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.
Job Specification:
Onsite: Black Desert Resort
Shift & Schedule Availability: Year Round / Full Time
The budgeted range starts at $15 – $16. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Job Responsibilities including but not limited to:
- Handle incoming calls and emails for room reservations, modifications, and cancellations.
- Provide detailed information about resort amenities, services, room types, and rates.
- Use the reservations system to check availability and book reservations accurately.
- Assist guests with special requests and inquiries in a professional and courteous manner.
- Collaborate with other resort departments to ensure guest requirements are met.
- Process reservation-related paperwork and maintain accurate records.
- Follow up on guest bookings and confirmations.
- Identify and maximize room sales opportunities to enhance revenue.
- Address and resolve any issues or concerns that arise during the reservation process.
- Maintain up-to-date knowledge of resort events, promotions, and policies.
Qualifications
- Previous experience in customer service or reservations is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in computer systems and ability to learn reservation management software.
- Excellent phone etiquette and customer service orientation.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with good organizational skills.
- Flexibility to work in shifts, including weekends and holidays.
Compensation Range
The compensation for this position is $15.00/Hr. – $16.00/Hr. based on qualifications and experience.
Job Detail
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CityIvins
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Apply on hotel’s jobs sitehttps://www.blackdesertresort.com/careers
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