Maintenance Manager

Job Overview

Under the direction of the Hotel Manager. Assists in the performance and supervision of all aspects of maintenance and building repair of the building.

Position Functions / Areas of Responsibility

• Responsible for the daily operation and staff supervision of Maintenance.  Provide direction and management for Maintenance.
• Provide outstanding guest service.  Receiving guest complaints and the resolution of said complaints.
• Manage budgeted expenses consistent with business levels and/or maintenance needs.
• Implement and monitor preventative maintenance programs and safety training.
• Maintains timely and accurate paperwork practices.
• Research and update maintenance procedures and equipment.  Research current industry trends.
• Assists with snow removal
• Travel: Occasional travel to/from the resort.

Interactions

• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Education & Experience Requirements

• High School Diploma or equivalent required
• Associates degree in related field.  Additional related work experience may be substituted for education.
• 1-2 years of job-specific work experience with demonstrated competence.

Specific Requirements

• Must be at least 21 years of age.
• Valid Driver License w/ clean MVR (driving record).
• General comprehension and ability in working safely with hand and small power tools.

Skills & Knowledge

• May require the ability to apply mathematical skills with a high degree of accuracy.
• Must be proficient in mechanical skills and hotel management.
• Requires problem-solving initiation of less clearly defined job activities.
• Makes relatively complex decisions regarding the resolution of customer complaints.
• Decisions are made within broad procedural guidelines.
• Discretionary judgement must be used to interpret mechanical problems and choose a solution satisfactory to all involved.
• May require significant input into major decisions affecting the policies and procedures within the Maintenance and Rooms Division operations.

Work Schedule

•  Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels.
• Specific shifts: a combination of 7 am to 3 pm or 2 pm to 10 pm shifts

Working Conditions

• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 100 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Work is outdoors and requires constant exposure to cold and other extreme weather conditions.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
• Other/Additional:  Stress may occur with large workload and long hours, deadlines, staff turnover, meetings and attending to details of functions.  Must have the ability to work in a flexible and high volume environment.  Needs the ability to make decisions quickly on guest and employee issues.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies.