Lead Concierge

Job Overview

Starting pay rate: $17 / hour – Use our Daily Pay benefit and get access to your pay as you need it.

As the Lead Concierge, you will provide leadership to the Concierge department and delivers personalized services to the guests including but not limited to arranging for tickets and tours, while providing the guest with information on activities and events in the Park City and surrounding areas. In addition, the Assistant Chief Concierge is available to help guests with any and all requests for services in order to exceed the guest’s expectation while at Westgate resorts.

As the Lead Concierge you will:

• Compliance with all CFI policies and procedures
• Represents Westgate Resorts in a professional manner at all times
• Arranges transportation, activity, and dinner reservations for the guests
• Responsible for pre-arrival communication between the guest and the Front Office team
• Prepares daily reports for review
• Provides guests with information regarding local restaurants, shopping and attractions, in addition to providing directions when requested, information for local religious services with schedules and locations, golf course reservations, sporting events tickets, hiking and biking trails, information on ski resorts and ski rentals, information on national and state parks, information on scenic drives, and child/pet care;
• Assists guests with special requests for various services
• Helps resolve guest concerns in order to provide the guest with the best experience and escalates as necessary
• Plan special events, parties, and meetings and assist with implementation
• Make Concierge Schedules on Weekly Basis
• Review Payroll for Concierge
• Monitor Operations and hold other Concierge Team Members Accountable
• Work closely with Guest Services Manager to improve overall operation of Concierge
• Coach and teach Associates as needed
• Other duties as assigned.

Qualifications/Requirements

• Two year certificate from college or technical school in related field; or six to twelve months Concierge experience and/or training; or equivalent combination of education and experience.
• Knowledge of Park City area is preferred but not required

Requirements:

• Excellent customer service skills.
• Must be able to work weekends and holidays.