Houseperson

Job Overview

Maintains resort premises in clean and orderly manner according to hotel standards. Attends to guests’ requests in a timely manner, transporting housekeeping materials for delivery or removal using a Sundance vehicle.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for checking in and out keys and radios from the safety office.

Check in and out Sundance vehicle to carry out daily duties ensuring cleanliness and follow Sundance safety vehicle guidelines.

Check in daily by 8:00 AM with Housekeeping Management to receive assignments such as stocking wood and cleaning fireplaces daily by 3:00 PM (during the winter months).

Deliver amenities to all checkouts and ensure turnovers are done by 3:00 PM.

Keep housekeeping storage closets stocked with linen and paper products.

Maintain all rodent traps in all housekeeping areas.

Fulfill guest requests within fifteen minutes.

Ensure trash and recycle bins are emptied daily and sorted and disposed of properly.

Comply with no-idling policy.

Support the recycling program and educating guests as needed.

Shares the Sundance story of land preservation and environmental commitment as the occasion arises.

Keep radio on to effectively communicate with supervisors and room attendants at all times.

Change light bulbs as needed.

Take dirty linen and trash from the housekeeping closets to the appropriate containers.

Lock linen closets at the end of the day.

Follow Sundance Housekeeping protocols for cleanliness and safety.

Share the Sundance story of land preservation and environmental commitment as the occasion arises.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wildlife habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Previous housekeeping experience is preferred.

Knowledge of carpet shampoo and window washing a plus.

TECHNICAL/COMPUTER SKILLS

Operate 2-way radios for communication to other staff.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid U.S. drivers’ license in good standing as determined by Sundance’s Insurance Company guidelines.

LANGUAGE SKILLS

Must be able to read a limited number of two‑ and three‑syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee frequently is required talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee must be able to work outside in extreme weather conditions. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts, high, precarious places, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

OTHER QUALIFICATIONS

Must be 21 years of age or older