Home or Office Based Customer Service Agent

Job Overview

Part-time, 20-30 hours per week

Rate of Pay:  $17/hr

Orchid Events (Orchid) provides hotel reservation services for conventions in cities throughout the United States.  Clients include associations, trade shows, direct selling, corporate, faith-based, and government organizations.

We are seeking candidates to work a part-time schedule, from home or in-office, as a part of our Customer Service Team.

Responsibilities:

• Answer inbound telephone calls from guests, assist with making and modifying hotel reservations
• Answer customer emails
• Occasional data entry from paper reservation forms
• Special projects, including but not limited to: hotel rate comparisons, process rooming lists, build customer surveys, various projects using Excel

Qualifications:

• Inbound call center and/or hotel experience highly preferred
• Local candidates are preferred
  • Orchid headquarters is in Salt Lake City and a brief in-office training period will be beneficial if working from home exclusively.
• Communicate effectively with customers over the phone
• Technical Proficiency – experience with or ability to learn rapidly:
  • Windows OS, MS Office suite, Excel
  • Reservation software
  • Other web-based apps
• Skilled writer
• Organized and motivated

To Apply:

Email cover letter and resume to Natalie Cardon:  ncardon@orchid.events

Final candidates will be subject to a background and reference check. E/O/E