Guest Services Manager

The Black Diamond/Trail’s End Lodge Area Guest Services Manager oversees all aspects of daily customer service operations for Black Diamond Lodge (BDL) and Trail’s End Lodge (TEL) and providing a safe environment for guests, members, and employees.

RESPONSIBILITIES:

• Team Leadership: Recruit, hire, train, schedule, and evaluate guest services staff, including front desk, bell, and ski valet teams.

• Department Coordination: Collaborate with all departments to foster teamwork and ensure smooth operations.

• Guest Services Oversight: Manage concierge, ticket sales, ski valet, and check-in/check-out procedures to maintain high standards of service.

• Staff Scheduling: Ensure effective staffing and workflow while meeting budget guidelines.

• Meetings & Communication: Conduct daily team meetings, attend management meetings, and maintain clear radio communication across departments.

• Financial & Inventory Management: Review financial statements, maintain office inventory, and oversee record-keeping and database management.

• Homeowner Relations: Support financial tracking and owner billing in partnership with the Homeowner Relations Manager.

• Purchasing Compliance: Ensure adherence to Avendra and other purchasing guidelines.

• Additional Responsibilities: Complete other duties as assigned to support guest and team success.

QUALIFICATIONS:

• 2+ years of management experience in hospitality, including condo rental program management.

• Experience in front desk or concierge roles preferred.

• Familiarity with Park City, property management systems, and HOA practices.

• Basic knowledge of budgets and front office accounting.

• Availability for weekend and evening shifts.

• Able to lift 30 lbs., carry luggage, and possess a valid Utah driver’s license.

DATES OF EMPLOYMENT:

• Year Round

PAY RATE:

• Pay: $65,000 – 75,000 per year

Deer Valley Resort is an Equal Opportunity Employer.