Job Overview

Contribute to a positive Sundance retail experience by providing helpful, friendly service to guests and following accurate cash handling procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Possess exceptional knowledge of products in the general store.

Maintain a clean and organized store including but not limited to displays, dressing room, and register counter.

Warmly greet each guest entering the store.

Actively engage each guest to assess guest’s needs and desired retail experience.

Assist guests with merchandise, accurately answering any questions regarding merchandise or the resort.

Find satisfactory solutions to guest complaints within business parameters.

Accurately handle cash each shift.

Accurately follow procedures on all transactions, i.e.: gift cards, shipping, customer returns.

Re-stock merchandise in the store and maintain attractive displays.

Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.

Maintain the cleanliness of the store, including vacuuming, dusting, sweeping, taking out trash, etc.

Straighten store and displays throughout shift.

Share the Sundance story of land preservation and commitment to the environment as the opportunity arises.

Support the recycling program.

Thank each guest for visiting the store.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad-based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wildlife habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this position.

DISCLAIMER

This is a general description of this job. All employees of Sundance Partners Ltd. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

TECHNICAL/COMPUTER SKILLS

Point of Sale system experience helpful.

CERTIFICATIONS, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; to use hands to finger, handle, or feel and reach with hands and arms; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, and moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

OTHER QUALIFICATIONS

Must be at least 16 years of age.