Job Overview
Title: General Manager – Vacation Rentals
Job Description:
All Seasons Resort Lodging is seeking a highly organized and driven hospitality professional to oversee the daily operations of the Park City based properties. The General Manager will lead the guest service, housekeeping and maintenance teams. The position will focus on increasing guest satisfaction, developing team members and creating KPIs to measure the success of the Park City portfolio.
Responsibilities:
- Provide flawless service to guests, employees and homeowners
- Work with team members to ensure proper staffing in all operational departments
- Manage expenses and operations budget
- Build lasting relationships with vacation rental homeowners
- Interface with various third party vendors – including HOAs
- Maintain and create KPIs and SOPs as needed to operate efficiently
- Mitigate guest concerns in a timely and effective manner
- Conduct property “walks’ and inspections
- Occasional need to preform housekeeping and maintenance duties
- Attend and represent company at relevant area meetings
- Create and provide reports to the corporate office as scheduled /needed
Skills requirements:
- Experience with managing short term vacation rentals
- Exceptional communication and relationship building
- Strong organizational skills
- Ability to work under pressure with positive attitude
- Availability to work weekends, holidays, nights if/as needed
- Knowledge of HOAs
- History with building all operational teams
- Knowledge of managing budgets and reading P&Ls
- Experience using PMS, CRS and CRM systems
- Personal vehicle to travel between property locations
- Technical computer skills on all forms of hardware
- Advanced skill with all Microsoft products, including Word and Excel
Compensation:
- Salary DOE
- 401K plan
- Health and dental insurance
- Paid vacation & wellness days
Company Information:
All Seasons Resort Lodging represents over 350 vacation rental properties throughout the world-class ski town of Park City, UT, beautiful San Diego, CA, and historic Santa Fe, NM. Our properties range from modestly priced condominiums to luxurious mansions.
We began in Park City in 1999 with three properties and now manage the nightly rental programs for 17 properties. Our rapid growth is due to consistently high rental returns, clear and honest owner communication, professional maintenance, and asset value growth of each property we represent.