General Manager Franchised Hotel

Job Overview

Executive Summary 

We are seeking a results-driven General Manager to lead and oversee the daily operations of our well-established hotel. The GM will be responsible for driving financial performance, ensuring guest satisfaction, and managing a high-performing team. This role requires strong leadership, operational expertise, and a hands-on approach to achieving goals. The ideal candidate will have a proven track record in hotel management, preferably at branded properties. 

Key Responsibilities 

Financial Management: 

• Oversee hotel financial operations, including accounts payable/receivable, payroll, cash, and banking procedures. 

• Review financial reports, sales, and performance data to identify opportunities for cost control and revenue enhancement. 

• Manage pricing. Collaborate with brand and OTAs for pricing strategies and revenue management. 

• Assist with contract management, ensuring proper documentation and compliance with brand standards. 

• Prepare and present financial performance reports to senior management. 

Operational Oversight: 

• Expected to be hands-on and on-site in a guest-facing role, taking on a full shift daily at the front desk for the majority of the week. 

• Lead and manage all hotel departments, ensuring efficient operations across front desk, housekeeping, food & beverage, and guest services. 

• Maintain high standards of cleanliness, guest service, and facility condition. 

• Resolve guest complaints promptly and professionally, ensuring a positive experience on all platforms. 

• Ensure adherence to brand standards in all hotel operations and employee performance. 

• Conduct regular inspections of guest rooms with head housekeeper, public areas, and hotel facilities to maintain cleanliness and quality. 

• Oversee safety and security training programs for staff. 

Personnel Management: 

• Manage staffing levels, recruit, hire, train, and mentor team members in line with brand standards. 

• Provide ongoing feedback and coaching to employees to foster continuous improvement and professional development. 

• Schedule and manage personnel to ensure appropriate coverage during busy periods and slow seasons while adhering to labor efficiency, i.e. controlling the revenue to labor ratio within management guidelines. 

• Ensure employee satisfaction and retention through effective communication and leadership. 

Inventory and Purchasing Management: 

• Oversee inventory levels for supplies and equipment, ensuring quality and cost control. 

• Monitor departmental budgets and approve purchases within established financial limits. 

Guest Experience Management: 

• Actively manage guest feedback, addressing complaints or concerns through various channels (online, in-person, etc.).
• Promote and manage guest loyalty programs, ensuring compliance with brand requirements.

Qualifications 

• Minimum of 2 years of experience in hotel management or related roles (preferably with branded hotels).
• Strong understanding of financial management, revenue generation, and operational efficiency.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Proficiency in Microsoft Office, Google applications, and other hospitality software.
• Availability to work flexible hours, including weekends and holidays as needed.

Additional Information 

• Salaried position, paid bi-weekly.