Front Office Representative

Job Overview

Radisson Hotel Group, is one of the world’s largest hotel groups with seven distinctive hotel brands, with more than 1,400 hotels, 95,000 global team members in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, Radisson Individuals and Country Inn & Suites by Radisson. 

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We strive to provide a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here.  Join a team of moment makers today!

Radisson Hotel Group is one of the world’s largest and most dynamic hotel companies. It has an expanding portfolio of 1,400 hotels in operation and under development, a global footprint covering 115 countries…. Be part of the corporate managed hotels portfolio! Have you heard we have been recently acquired? What does that mean for you… more opportunity for growth and development than ever before! Join our team and grow your career with us long-term.

Right in the heart of the action, the Radisson Salt Lake City Downtown is home to the best of the City-Capitol Theater, Historic Temple Square, The Vivint Smart Home Arena, City Creek Shopping Center and The Gateway Shopping Center. The nearby UTA TRAX station makes it easy to get to and from work, making the Radisson Salt Lake City Downtown your choice of employment.

At our hotel, we offer our team members free lunch or dinner at our Rad Employee Cafeteria! Plus, we all know how hard it can be to find parking downtown, did I mention that we offer free employee parking? Yes, we do!

We also reward our team members with Employee of the Month recognitions.

The Radisson Salt Lake City Downtown is pleased to announce the opening of a Guest Service Representative position at the Front Desk of the hotel. We are seeking a highly motivated individual with a Yes I Can! attitude, great organizational skills and people friendly persona who will provide quality service to guests during check-in/check-out processes and through-out their stay.

Responsibilities:

• Provide 100% Guest Satisfaction through efficient and effective guest interactions.
• Assist guests at check-in and check-out.
• Process guest credit at check-in.
• Record special billing instructions.
• Handle cash transactions.
• Help guests resolve any issues that may occur during stay.
• Coordinate with other departments as needed to assure quality service.
• Promote hotel attractions & services.
• Keep current on local attractions and events.

Requirements:

• Must have strong communications skills, able to interact with guests and clients effectively to solve problems
• Must have High School diploma or equivalent; bachelor’s degree preferred.
• Knowledge of Opera PMS beneficial
• Must be able to read, write and speak English fluently; bi-lingual skills a plus
• Must be able to stand for long periods of time.
• Must be able to occasionally lift 25-50lbs.
• Must be able to work a flexible schedule.
• Must be able to pass a background check.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Visa Requirements:  All candidates must be in possession of identification providing authorization to work in the United States as defined in the immigration Reform and Control Act of 1968 (IRCA).  This position does not offer sponsorship or Work Visas.