Front Office Manager

Job Overview

This is an exciting opportunity to lead a team focused on providing Experiences of a Lifetime to both guests and employees!  Grand Summit Hotel, a RockResort has been recently renovated and rebranded to provide a luxury hotel experience.  The Front Office Manager manages all operational activities of the hotel’s front office.

Job Specifications:

• Shift & Schedule Availability: Full Time / Year Round
• Outlet: Grand Summit Hotel
• Locations: Park City

Job Responsibilities:

• Manage front desk, PBX, bell, valet, concierge, ski valet and shuttle services
• Prioritize thorough onboarding and training of each employee
• Support the front office team by learning each role and have ability to step into positions
• Be a voice and leader in the IQware integration
• Maintain high Vail Resorts standards through training and supervision, and maintain Brand Standards of a Rock Resort
• Demonstrate the culture of absolutely by providing exceptional service to guests, owners and team members
• Lead a culture of safety
• Drive positive results in guest surveys by making guests feel welcome, important, comfortable and relaxed
• Act as MOD for the hotel
• Create and execute developmental plans for Assistant Managers
• Budget labor and operating expenses.  Be involved with forecasting and presenting in P+L Review
• Payroll, scheduling, billing assistance,
• Attend meetings related to front office operations
• Set clear expectations for team members and maintain accountability
• Create and preserve a positive work environment for team members

Job Qualifications:

Required:

• 3+ years of guest or front office management or supervisory experience at a property of similar size and quality
• Valid US Driver’s License with acceptable driving record
• Intermediate to advanced Microsoft office, internet, email, touch typing
• Must have the ability to read, write and speak English
• Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
• Must be able to lift up to 50 lbs.
• Must be able to work weekends, holidays, and evenings
• Must be able to stand and walk for up to 8 hours
• Guest relations, problem solving, training, accounting

Preferred:

• College Diploma

The expected pay range is $55,000 – $72,125 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.