Front Desk Night Auditor

OverviewJob Summary:

As a Front Desk Night Auditor at Black Desert Resort, you will be responsible for balancing the day’s accounts, providing exceptional service to our guests during overnight hours, and ensuring a smooth end-of-day process. This role combines the duties of a front desk agent with those of a night auditor, requiring both guest service skills and financial accuracy.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

Salary Range: $18.00/ Hour. Actual pay will be adjusted based on experience.

Projected Start Date: August 5^th

Why Join Us:

• Competitive Salary and Benefits: Comprehensive health insurance, Shift Meal in the employee dining room, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Dynamic Environment: Opportunity to work with amazing team members in a luxurious resort setting with diverse banquet events.
• Career Growth: Opportunities for professional growth and advancement in the culinary and hospitality field.

Job Responsibilities but not limited to:

• Review and balance daily financial transactions including credit card settlements and cash receipts.
• Prepare and distribute daily reports summarizing financial activities.
• Verify and post revenue from all hotel operations ensuring accuracy and compliance with accounting standards.
• Reconcile accounts and prepare the night audit report.
• Assist guests with check-ins and check-outs during the overnight shift, ensuring all procedures are followed accurately.
• Handle reservation bookings, modifications, and cancellations.
• Respond to guest inquiries, resolve any issues, and provide information about resort amenities and local attractions.
• Process payments and manage billing inquiries.
• Provide a welcoming and efficient experience for guests, addressing them by name to personalize interactions.
• Serve as the first point of contact for guests over the phone, providing courteous and efficient service.
• Manage internal communication systems, ensuring prompt and accurate delivery of messages to guests and staff.
• Monitor and report any suspicious activities or security concerns.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Operate the resort’s Private Branch Exchange (PBX) system, including handling incoming and outgoing calls, transferring calls, and providing general information to callers.
• Assist guests with wake-up calls, voicemail, and other telecommunication services.

QualificationsPreferred Qualifications and Skills:

• Proven experience as a Night Auditor, Front Desk Agent, or similar role in a luxury hotel/resort setting.
• Strong analytical and numerical skills.
• Excellent communication skills, both verbal and written.
• Proficiency in hotel management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-stress situations with grace.
• A commitment to delivering high levels of customer service.
• Ability to work overnight shifts, including weekends and holidays.