Job Overview
Position Overview
The Manager of House Operations is a pivotal role within our luxury vacation rental company in Park City, Utah, responsible for overseeing the daily operations and maintenance of our high-end properties. This position ensures that all rentals meet the highest standards of cleanliness, functionality, and guest satisfaction. The ideal candidate will possess strong leadership skills, attention to detail, and a passion for hospitality.
Key Responsibilities
Property Management
- Oversee the upkeep and maintenance of all luxury vacation rental properties.
- Inspect properties regularly to ensure they are in optimal condition and meet company standards.
- Coordinate with maintenance staff and external contractors for repairs and improvements.
- Ensure compliance with safety regulations and company policies.
Guest Services
- Manage the guest check-in and check-out process, ensuring a seamless experience.
- Address and resolve guest complaints and issues promptly and effectively.
- Provide exceptional customer service to enhance guest satisfaction and encourage repeat bookings.
- Assist guests with special requests and accommodations.
Team Leadership
- Supervise and lead a team of housekeeping and maintenance staff/vendors
- Conduct regular training sessions to ensure staff are knowledgeable and efficient.
- Foster a positive and productive work environment.
- Evaluate staff performance and provide constructive feedback.
Inventory Management
- Manage inventory of cleaning supplies, linens, and other property essentials.
- Order and restock supplies as needed to ensure properties are well-equipped.
- Maintain accurate records of inventory levels and expenditures.
Qualifications
- Bachelor’s degree in hospitality management, Business Administration, or a related field preferred, but not required.
- Minimum of 3-5 years of experience in property management or hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in property management software and other relevant technology.
- Detail-oriented with strong organizational skills.
- Ability to handle multiple tasks and prioritize effectively.
-
Availability to work flexible hours, including weekends and holidays.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and vacation days.
- Retirement savings plan with company match.
- Professional development opportunities.
- Employee discounts on company properties and services.
- 401K
- Epic Pass or wellness credit
Application Process
Interested candidates are invited to submit their resume (plongley@luxehausvacations.com) and cover letter outlining their qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled.
Join our dynamic team in Park City and contribute to creating memorable experiences for our guests.
Job Detail
-
CityPark City