Delta Sky Club Hospitality Manager

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Delta Airlines
  • Post Date: February 3, 2023
  • Applications 1
  • Views 828
Job Overview

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The Delta Sky Club Hospitality Manager, will oversee all aspects of the daily operations of an individual Delta Sky Club. This is an experienced hospitality professional who reports directly to the DSC Regional Operations Manager. This position acts as a ‘coach’ who ensures seamless and smooth Club operations by the two teams – Service Partner and Delta ACS. Scheduled 5 “prime time” shifts per week for maximum performance and ultimately responsible for what happens within the “four walls” of the Club during operating hours.
 
This position will be based in Salt Lake City, UT and will report to the General Manager of Experience and Operations of Delta Sky Clubs.
 
Duties & Responsibilities & Not Limited To:
  • Ensure proper line management occurs when we have waits to enter the Club
  • Ensure seating assistance is offered to guests when clubs are crowded
  • Determine solutions when food lines, bar lines or service desk crowds become frequent and troublesome
  • Ensure Delta ambassadors are circulating and assisting on the floor when time permits
  • Monitor the food program to ensure it’s delivered as prescribed and approved
  • Audit the bar program to ensure the right brands and correct recipes are being used by properly trained bartenders
  • Ensure appearance care cleanliness standards and restroom maintenance are on point
  • Audit staffing levels to certify labor matrix standards are met
  • Ensure teams are creating and implementing monthly guest experience calendar of activations, S&Ds, Local Flavor (hub Clubs) and/or entertainment
  • In collaboration with the Service Excellence team, provide preliminary hospitality and culture training to new ambassadors while they wait for their formal service training can be scheduled
  • Identify facility deficiencies that need urgent attention, communicate with DSC Facilities Team and monitor facility Service Partner performance
  • Conduct weekly leadership meeting with Service Partner managers and Delta OSMs and Leads
  • Continuously analyze OSAT scores and look for ways to influence positive performance
  • Ensure cost control measures are in place
  • And most importantly, maintain an active presence on the Club floor during peak hours to coach and support the teams to deliver exceptional guest experiences

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

  • A strong Hospitality background is required for this position Minimum 5 years’ experience in food and beverage management with emphasis on guest service
  • Ability to interpret financial and operational data into operational plan
  • Ability to interpret guest satisfaction data, draw conclusion and effectively implement change Strong ability to influence and shape the larger business without having direct control Superior leadership skills and political savvy
  • Excellent verbal and written communications skills Must be performing satisfactorily in current position Embraces diverse people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority High School Diploma, GED or High School Equivalency
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces a diverse set of people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

  • Bachelor’s degree in Hospitality Management is preferred
Job Detail
  • CitySalt Lake City
  • Apply on hotel’s jobs sitehttps://www.delta.com/us/en/careers/overview
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