Convention Services Manager

Job Overview

Job Title:                              Convention Services Manager

FLSA:                                     Full-time, Exempt

Reports To:                         Managing Director, Services & Events

Salary:                                   DOE $48,000 Salary, plus bonus.

Primary Responsibilities:

Coordination of all destination services for assigned definite accounts, assists in site inspections as needed.  Coordinates and assists with the implementation of specific attendance promotion programs, and creates a support network of stakeholders to ensure client’s needs can be met and exceeded by all destination service providers.

Job Duties:

• Works to fully understand the client’s goals and objective for a successful meeting, and creates a specific services plan to ensure client’s goals can be met and exceeded
• Execute successful VSL and client events as assigned
• Account responsibility as assigned by Managing Director, Services & Events
• Work as a liaison between destination service providers and client
• Demonstrate exceptional customer service in order to provide client with the best overall experience
• Prepare Site Inspection Itineraries and accompany groups on meeting planner visits
• Manage Downtown Alliance Street Banner program in CRM
• Conduct Attendance Promotion trips as assigned
• Other duties as assigned

Working Relationships:

Reports directly to Managing Director, Services & Events.  Works closely with Services, Convention Sales team and other Visit Salt Lake staff.  Also works with hotel sales and services staff and the Salt Palace Convention Center staff.

Qualifications:

• 5 years of direct service-related support work in a destination marketing organization or hospitality industry.
• Strong and consistent ability to prioritize activities, and to handle multiple responsibilities within a specific time frame.
• Possess excellent written, oral, and grammatical communication skills.
• Willing and able to work evenings, weekends and holidays based on client and office demands.
• Good working knowledge of computers, Microsoft Office software, and general office equipment.
• Experience with SimpleView CRM and MINT

Benefits Package: 

Insurance: medical, dental, life, long term disability.  401(k) plan, Vacation, Sick, and major holidays PTO.

Application: Submit cover letter & resume to: Steve Gertsch: sgertsch@visitsaltlake.com  by Friday May 28.