Convention Services Manager

Job Overview

We are looking for a leader with the charisma and leadership skills to excel as a Convention Services Manager in a high energy, fast paced, full service hotel. You will attract and retain clientele for convention business, and ensure that 100% guest satisfaction is provided to successfully host events for our clients.

You will also….

• Identify potential key accounts and develops strategies to prioritize and penetrate those accounts
• Makes outside sales calls to prospective convention customers.
• Works with convention planners on their needs.
• Tailor the sales presentation and/or proposal to address priorities identified by the customer.
• Negotiate sale of convention functions.
• Conduct on-site client inspections to illustrate available services; know meeting and sleeping room set-ups and capabilities.
• Monitor customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction.

• Organize functions and events for hotel clients in coordination with all other departments.

You will meet these requirements….

• Minimum one year of hotel experience.
• Local market knowledge preferred
• High school diploma, bachelor’s degree preferred.
• Proficient computer skills including Microsoft Office Suite®.
• Excellent oral and written, communication and negotiation skills.
• Able to resolve conflicts of guests, supervisors and employees.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.