Concierge Club Level

Job Overview

As a Club Level Concierge, you will:

• Monitor club lounge for seating availability, service, safety, and well being of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve beverages.
• Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly.
• Wash dishes and serving utensils as needed.
• Complete opening and closing duties.
• Requisition all necessary supplies, transporting supplies from storeroom to set-up area as required.
• Secure coolers, cabinets, and storage areas.
• Document pertinent information in department logbook.
• Forecast additional meal requirements and communicate special requests to the kitchen.

Fundamentals:

• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period or for an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.