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Grand America Hotels & Resorts
Job Overview
The Concierge has the unique position of working with guests prior to arrival, during their stay and after departure. The Concierge is held accountable for details and accuracy by the guest directly as they often times have ongoing communication with the guest. He/she is a caring and compassionate individual who projects a professional image. The Concierge is responsible for handling all assigned duties, providing excellent customer service and supporting the smooth operation of the entire hotel.
Essential Duties and Responsibilities (Include the following, but are not limited to);
- Greet and direct visitors in a friendly, helpful manner
- Answer all incoming telephone calls
- Run errands for guests including personal items and gifts
- Research and book travel for guests
- Identify, screen and supervise off-site vendors for quality (restaurants, transportation, etc.)
- Effectively coordinate appointments and reservations (i.e. dining, transportation, and activities, etc.)
- Perform internet and newspaper research; keeping current on local events, concerts, performances
- Coordinate guest event requests (i.e. wedding proposals, anniversary celebrations, etc.)
- Assist in general clerical and administrative functions and provides administrative support
- Manage special projects (i.e. group transportation, activities, dining, etc.)
- Be able to stand for long periods of time
- Possess excellent oral and written communication skills necessary for daily email correspondence and phone calls with guests and staff
- Possess detailed documentation skills regarding all work done on behalf of guests and staff, electronically and in log books
- Keep well-organized files and workspace
Compensation:
- Hourly rate, plus tips and commission. Management will provide further details on commission and compensation.
Job Detail
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CitySalt Lake City
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Apply on hotel’s jobs sitehttps://recruit.hirebridge.com/v3/CareerCenter/v2/details.aspx?cid=7568&jid=570453&bid=2