Concierge

Job Overview

Job Summary:

A Concierge at Black Desert Resort is key to unlocking an unforgettable experience for our guests. They will act as a personal advisor and expert on all things related to the resort and local area, ensuring that each guest’s stay is tailored to their preferences and needs.

Job Specification:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

Compensation: The budgeted range starts at $16.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, meals at employee dining room, local discounts, and employee rates on hotel stays.
• Dynamic Environment: Opportunity to work with amazing team members in a luxurious resort setting with diverse events.
• Career Growth: Opportunities for professional growth and advancement in the culinary and hospitality field.

Job Responsibilities but not limited to:

• Offer personalized assistance to guests, including but not limited to dining reservations, travel arrangements, tour bookings, and event tickets.
• Ensure that all requests are handled with attention to detail and tailored to guest preferences.
• Maintain extensive knowledge of local attractions, events, dining, and entertainment options. Offer insightful recommendations to guests based on their preferences and needs.
• Engage with guests in a friendly and professional manner. Address guests by name and remember personal preferences to enhance their experience at the resort.
• Address and resolve guest concerns or special requests with efficiency and discretion. Anticipate guest needs and provide proactive solutions.
• Act as a liaison between guests and various resort departments to ensure seamless service delivery. Coordinate with housekeeping, dining, transportation, and other services as needed.
• Keep detailed records of guest requests and preferences to ensure personalized service during current and future stays.

Preferred Qualifications and Skills:

• Proven experience as a Concierge or in a similar role, preferably in a luxury hotel/resort setting.
• Exceptional communication and interpersonal skills.
• Knowledge of local attractions, events, and customs.
• Ability to multitask, prioritize, and manage time effectively.
• Discretion and confidentiality in handling guest information.
• Proficiency in using hotel management software and basic computer applications.