Banquet Manager

Job Overview

Oversee all aspects of banquet operations exhibiting exceptional leadership skills to foster a culture of excellence, collaboration, and accountability while promoting the resort guiding principles and environmental commitment. Work collaboratively with the Food and Beverage Director, Director of Dining, Catering team, Sales Team, and Culinary team to ensure the highest quality experience for the guest. Demonstrate an exceptional understanding of human interaction, service standards, and product knowledge to provide staff the highest level of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Lead a professional service team, including up to three supervisors, in providing exceptional service to our guests, and service standards.

Oversee and lead service team in daily training, monitoring and improving current standard operating procedures.

Supervise and coordinate banquet employees to provide timely, high-quality service to conference services guests dining and/or meeting in conference spaces and around the resort property.

Hire, train, and monitor performance for all positions in banquet department.

Stay in compliance with all Human Resource policy and procedures as outlined for individual tasks.

Establish, train, and monitor Sundance standards, policies, and procedures for banquet department.

Ensure training is documented.

Schedule and assign tasks to employees relating to guests’ contracts.

Exhibit self-confidence and possess a high level of personal skills in order to handle a variety of situations in the moment always staying positive and professional.

Guide the overall direction and coordination of the Banquet Department to support programming and catering events.

Oversee room set-ups ensuring accuracy, maintenance, and cleanliness of banquet areas are to Sundance standards.

Oversee room/event break downs ensuring maintenance, cleanliness, and security of banquet areas are to Sundance standards.

Oversee training and execution of all events and functions with management team.

Demonstrate exceptional food, beverage and service knowledge.

Actively participate in pre-con meetings.

Maintain and establish healthy vendor relationships.

Work collaboratively with Department Managers to execute all details pertaining to programming events.

Work collaboratively with Sales and Conference Services Department to execute all details pertaining to the B.E.O.s (Banquet Event Orders) and the guest experience.

Service guests in relation to guest’s contract/Banquet Event Order.

Work closely with group coordinators and banquet guests to curate the Sundance experience throughout their event.

Ensure proper sequence of service for all conference and catering guests.

Ensure staff has accurate information in all aspects of food, wine, service and resort information to share with guests.

Ensure that all staff members have valid/current certifications and licenses for prospective positions in accordance with State and Federal Laws.

Know and comply with all applicable liquor laws.

Ensure compliance with the UDABS and State Audits.

Create and maintain an accurate Beer, Liquor and Wine menu and inventory.

Create and implement departmental budget.

Ensure proper billing procedures and oversees billing process daily.

Code and approve departmental invoices.

Prepare monthly report answering to your departmental budget through Profit and Loss meetings.

Ensure the cleanliness, security, maintenance, and organization of all catering facilities and storage.

Coordinate with Housekeeping, Grounds, and Maintenance leadership to ensure standards are met to create a sense of arrival for the guests.

Conduct monthly inventories; order and stock supplies and necessary equipment.

Train staff on environmental efforts ensuring recycling is addressed for each type of event.

Ensure fire code compliance.

Work collaboratively with Banquet Culinary Team, Safety, Parking, and PBX regarding banquet fleet.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

SUPERVISORY RESPONSIBILITIES

Directly supervise 3-4 subordinate supervisors and up to 50 non-supervisory employees in banquets.

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

DRESS CODE

Sundance recognizes the impact that our image has on the guest’s impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest’s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men’s shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)

Fashion sneakers are allowed within department approved parameters.

If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.

If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.

If your department allows beanies, they must be in good condition and Sundance branded.

Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MANAGEMENT SKILLS

Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.

Ability to manage change effectively.

Ability to conceptualize and implement the Sundance guiding principles.

Provide leadership to position Sundance to achieve its vision.

Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.

Clear concise written and verbal communication skills.

Ability to sell concepts and ideas to management, peers, and employees.

Build morale and spirit.

Instill a guest service attitude in all employees.

Instill a “can-do” attitude in all employees.

Excellent time management skills.

Follow, support and enforce company policies and procedures.

Excellent problem resolution skills.

Assume responsibility and accountability for self and employees.

Ability to quickly evaluate alternatives and decide on a plan of action.

Think creatively.

EDUCATION and/or EXPERIENCE

Bachelor’s degree with two years of managerial experience; or equivalent combination of education and experience.

Prefer 2-4 years banquet management experience in upscale hotel facility. Experience with team management, front of the house service, bartending, basic accounting.

TECHNICAL/COMPUTER SKILLS

Must possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must possess a valid U.S. Drivers’ License in good standing as determined by Sundance’s Insurance Company guidelines.

Must possess or obtain a valid food handlers permit within 30 days of employment.

Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.

Must pass UDABC background check and send fingerprints to the DABC to represent Sundance’s liquor license.

Responsible for Banquet and special event concessions employee alcohol certification in accordance with Utah and Federal law including tracking documenting and reporting.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The Banquet Manager position is a physically demanding position. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Employee will lift crates, chafers, furniture, AV equipment, decorations, etc., as required for room set-ups and special events. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to extreme cold. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

OTHER QUALIFICATIONS

Must be 21 years of age or older