Banquet Captain

Job Overview

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.  As a valued member of the Pyramid Global family, you’ll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!

Overview

Job Overview:

The Banquet Captain helps lead our banquet service team. The Banquet Captain will play a key role in coordinating and helping oversee all aspects of service during banquet events, ensuring a high level of guest satisfaction and seamless execution. This position requires strong leadership abilities, excellent customer service skills, and a passion for creating memorable event experiences.

Job Specification:

Location: Onsite at Black Desert Resort

Shift & Schedule: Year-Round / Full Time / Weekends / Holidays

Pay Range: $18 / hour plus a percentage of service charge. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Dynamic Environment: Opportunity to work with an amazing team in a luxurious resort setting with diverse dining options.
• Career Growth: Opportunities for professional growth and advancement in the hospitality industry.

Job Responsibilities but not limited to:

• Oversee the setup, execution, and breakdown of banquet events, ensuring each aspect meets the resort’s high standards and client specifications.
• Lead and direct banquet staff during events, providing guidance and instructions to ensure efficient and exceptional service.
• Act as the main point of contact for clients and guests during events, addressing any concerns or requests promptly and professionally.
• Coordinate with the Banquet Chef and kitchen staff to ensure timely and accurate service of meals and beverages.
• Train and mentor banquet staff, fostering a positive and collaborative work environment.
• Manage inventory and control equipment and supplies for banquet events.
• Ensure adherence to health and safety standards in all banquet operations.
• Collaborate with the sales and planning teams to understand event details and client expectations.
• Provide feedback and suggestions to improve service quality and efficiency.
• Handle administrative tasks as needed, including preparing schedules, event reports, and other documentation.

Qualifications

Preferred Qualifications and Skills:

• Minimum of 3 years of experience in banquet service, with at least 1 year in a supervisory or leadership role.
• Excellent organizational and leadership skills, with the ability to manage and motivate a team.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Knowledge of food and beverage service, including menu items, service techniques, and event coordination.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work varied hours, including nights, weekends, and holidays, as event schedules require.

Compensation Range

The compensation for this position is $18.00/Hr. – $18.00/Yr. based on qualifications and experience.