Banquet Captain

As a Banquet Captain at Snowbird, under the direction of the Banquet Operations Manager and Assistant Manager, you will facilitate events as stated on the Banquet Event Orders to the guests’ satisfaction.  You will supervise and train wait staff in the standards of Conference Operations as well as track and bill the event.

WHAT YOU’LL DO

• Oversee the implementation and completion of all events according to the Banquet Event Order (BEO), including conferences, special events, festivals, concerts, competitions, and meal functions, in-order-to successfully fulfill all agreements and optimize customer satisfaction and profitability.
• Closing paperwork on assigned events to include billing, computer entry, Captain’s reports, envelope deposit.
• Supervise, train, and coordinate staff for events on service that exceeds the guest expectations. Waiter/Bartender evaluations.
• Control of all alcoholic beverages during service in-order-to comply with the laws and regulations of the State of Utah.
• Assist in the control of all assets of the department and of Snowbird.
• Maintain Conference Operations standards in cleanliness and equipment handling.

WHAT YOU NEED TO GET THE JOB DONE

• High School Diploma or equivalent preferred.
• Previous supervisory experience is preferred.  Wine services and/or bar service required.
• 1-2 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handler Permit and Tips Certification.
• Responsible for 1-30 wait staff depending on the type of function.
• Responsible for ensuring all phases of the functions are properly attended to, as well as any new request from guest or management.  Without direct authority, contributes to the communication, implementation, and scheduling of job activities.  Trains, co-ordinates and gives staff assignments.
• Requires the ability to apply mathematical skills in billing, and monitoring of functions by correctly calculating needs and use of product.  Requires knowledge of banquet service and fundamentals of hospitality service.  Requires knowledge of safety procedures and requirements for the hospitality and conference industry.  Ability to operate basic office equipment such as computer, telephone, copier, etc.
• Ability to use computer software programs such as hotel system, catering program and excel spreadsheets.
• The aptitude to modify staff and equipment for events to satisfy guest requests and needs that fall within the guidelines of Conference Operations.  Requires the ability to communicate in writing on complex or ambiguous subjects.  Requires skills in working with others in situations that have little routine or structure.

WORK SCHEDULE

• Shifts vary, maybe early morning or late evening, weekends, holidays, depending on business levels.
• Irregular hours, late shifts, shifts that are added and dropped at the last minute. Banquet functions can change due to guest request-additional hours, start earlier and earlier than scheduled.

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 30 lbs.
• Must be able to carry trays and other items needed for service.
• Must be able to stand for long periods of time.
• Moderate to heavy lifting, long hours of standing on feet due to coverage of events, lots of walking due to large area that events could be held, i.e. multiple floors, multiple buildings, multiple outdoor locations.
• Must be able to navigate outdoor spaces and move in between buildings while dealing with all the hazards and weather that are present in a mountain environment.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

WHY WORK HERE

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change.
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

WHO WE ARE

Snowbird is a world-renowned ski and summer resort 6 miles up Little Cottonwood Canyon that has offered the most exciting terrain covered with an average of 500 inches of light powder since 1971. Here, winter enthusiasts experience all types of mountain terrain which can be enjoyed by every level of skier and snowboarder. Snowbird, part of the POWDR family of North American resorts, offers 4 hotels, 15 restaurants, conference facilities, summer activities, Oktoberfest and a full-service spa, all surrounded by spectacular granite peaks – making Snowbird an unforgettable place to visit and work.

Snowbird’s ambition is to provide unique big mountain experiences that grow the committed Snowbird family. This includes both our team members and our guests. By helping everyone experience what makes Snowbird unique and special, the environment, the mountain, the canyon and the people.  In this way they make memories for a lifetime, “memories that match our mountain”.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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