Assistant Housekeeping Manager

Job Overview

JOB SUMMARY

This role supports the Housekeeping Manager in supervising the housekeeping staff to maintain an outstanding level of cleanliness at Amangiri and Camp Sarika and tends to the needs of the guest from arrival to departure.

DUTIES AND RESPONSIBILITIES

• Satisfying guest needs and exceeding guest expectations are your #1 priority
• Assist the Housekeeping Manager with all Housekeeping functions and take the lead of the operation in the absence of the manager
• Training, managing and developing all housekeeping staff at the main hotel and Camp Sarika
• Ensuring all Housekeeping Supervisors are properly trained and performing at or above standards
• Creating onboarding and training plans for all staff members; involved with career development plans
• Creating and overseeing schedules
• Attending daily morning briefings with management
• Conducting daily briefings with housekeeping staff on all shifts
• Developing the Aman culture within the department
• Ensure the housekeeping log book is accurate and updated at all times
• Recording guest history and inputting into the computer
• Ensuring all guest requests are answered in a very timely fashion
• Ensuring all rooms are prepared and maintained in a timely and efficient manner
• Daily inspection of all arrival rooms and spot checking of occupied and “turn down” rooms
• Meeting guests to ensure that they are comfortable and have everything they need
• Daily inspection of public areas and dining room areas
• Supervising the minibar operation
• Responsible for guest lost & found procedures
• Monitoring of and taking action on guest comments related to the housekeeping operation
• Working with Housekeeping and Engineering Managers to establish a strong maintenance program and ensuring swift follow up on any issues.
• Liaising with outside contractors to ensure seamless service
• Responsible for the maintenance, service and control of all housekeeping equipment, linen and supplies
• Maintaining par stocks for all housekeeping supplies and placing orders in a timely fashion
• Maintain open and timely communication with Housekeeping Manager regarding all aspects of the Housekeeping operation
• Cooperating & communicating with other departments in all resort related matters
• Assisting the Housekeeping Manager with development of annual housekeeping budget & capex projects
• Collaborating with Housekeeping Manager to achieve P&L results
• Complying with all Amangiri policies and procedures
• Performing other duties as assigned by Housekeeping Manager

SUPERVISORY RESPONSIBILITIES

This role oversees the following positions (team of 40 staff members):

• Housekeeping Supervisors/Office Coordinator
• Housemen
• Housekeepers
• Public Areas Attendant
• Overnight Attendant

QUALIFICATIONS

• Must have a minimum of 2 years’ supervisory or management experience in a Housekeeping environment, preferably in a luxury hotel
• Proficient in computer systems, including PMS, HotSos, Voxer and Microsoft applications
• Must have clean driving record
• Must have knowledge of cleaning products and procedures
• Experience in training new staff members and the ability to delegate work assignments
• Must be able to deal effectively and calmly with difficult situations
• Must be able to work in a fast paced environment with multiple priorities
• Able to exercise good judgment in making decisions
• Able to prioritize multiple tasks and demonstrate a sense of urgency to complete projects
• Must have a strong sense of detail and a solution oriented mindset

PHYSICALITY

This position is extremely physical in nature. Candidates must be able to physically perform the duties of this position in the following environment:

• Sustained standing, walking, bending, stooping, lifting of potentially heavy loads, sitting, twisting, etc.
• Working indoors and outdoors, in various climates including extreme heat, cold, rain, and snow.