Assistant General Manager at Residence Inn MARRIOTT Provo South University

Job Overview

Job Duties:

Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage

• Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
• Coordinates availability of rooms with General Manager
• Supervises the daily activities of the hotel staff
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.
• Conducts continual room inspections to determine hotel’s overall level of cleanliness;
• Hotel’s overall preventative maintenance and performs follow up on issues
• Strives to reduce accidents within the department
• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment
• Schedules and supervises all rotations special cleaning programs and projects as required
• Secures keys in accordance with hotel’s key management policy
• Supervises “Lost and Found”department

Meets and exceeds customer and team member expectations by providing service and teamwork

• Conducts training on a regular basis
• Provides staff with the skills training to provide value added service to guests
• Utilizes one-on-one training skills
• Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed
• Performs other duties within the hotel Departments required to provide service and teamwork

Maintains safe working conditions within department and hotel

• Ensures that all employees are trained on and follows safety rules and procedures
• Takes corrective action where required to improve safety

Assures that assigned departments operates within approved budget

• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
• Controls operating and payroll costs of staff

Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken

• Develops and implements techniques to improve the operation
• Works within the budgetary guidelines to maintain profitability

Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned

• Prepares AM/PM checklist daily
• Prepares Room Discrepancy Report daily
• Completes Room Evaluation Form for all room inspections

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction

• Selects, orientates, and trains qualified employees
• Conducts effective employee meetings
• Determines, communicates, and monitors achievement of standards of performance on a timely basis
• Employs respectful discipline as required under supervision of General Manager

Adheres to hotel policies and procedures

• Arrives at work on time as scheduled
• Follows hotel grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner

Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate

At all times projects a favorable image of Sunridge and the hotel to the public

Performs any other job related duties as may be assigned by the Manager. Must achieve required threshold scores according to brand and Sunridge inspections.

• Make bank deposits in the absence of and/or if directed by General Manager.
• Responsible for the Market making sure completely stocked, proper inventory and shopping.