Job Overview
Job Summary:
Downtown Salt Lake City is growing and we want you to be a part of it! Come be the leader of a fun, energetic, and close-knit group of hospitality professionals as we work together to create an ideal place to work and stay. We are a group that loves hospitality and we are passionate about our team and about our guests! We are looking for a creative and energetic individual that is ready to put their stamp on our hotel. Put your hard-earned skills and knowledge to work in an environment where you are trusted to make decisions and be an integral part of our success.
The Assistant General Manager will support the General Manager with all aspects of the hotel operations. direct and coordinate the activities of the front desk, food and beverage, reservations, guest services and telephone areas. Lead the team in culture and attitude. Help to curate activities and programs to keep our team and our guests engaged. Be the cheerleader and help make this a fun and productive place to work! Adhere to budgetary goals by maximizing revenue and controlling costs to include labor through proper training and scheduling. Guide the hotel in a positive direction understanding the diverse workforce and proactive recruitment of qualified candidates. Manage brand training; understand Human Resources, and regulatory agency requirements. Must have an absolute commitment to provide the highest quality service to our guests. Salary $65,000 – $77,000 DOE
Duties:
• Oversee day to day operations of the hotel, reporting to general manager
• Maintaining proper staffing levels within assigned departments
• Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.
• Ensures proper security of staff and guests
• Development of departmental budgets
• Controlling expenses
• Must be able to work full time and be available for all shifts
• Must be available to field after hours calls from team
• Assist in covering front line staffing shortages as needed
• Work closely with all department heads to ensure proper staffing, brand compliance, guest and associate satisfaction
• P & L compliance
• Assist with sales calls
• Achieving occupancy goals
• Maintaining brand standards
• Keeping employee training current with corporate and brand standards
• Ensure complete guest satisfaction
• Provide direction to subordinates as necessary
• Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
• Train and develop employees for promotional opportunities
• Other duties as specified by the General Manager on an “as needed” basis.
Qualifications
• Must be enthusiastic and energetic with a passion for hospitality
• Minimum three years experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel
• Ability to read, write, and speak English fluently
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations
• Previous Marriott experience a plus
• Experience in food and beverage operations, including Utah DABS compliance a plus but not required
Physical Requirements
• Lift up to thirty (30) pounds
• Walking, bending, stretching, excessive standing and/or sitting
• Some exposure to chemicals
Job Detail
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CitySalt Lake City, UT
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Apply on hotel’s jobs sitehttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e409d1e0-cef7-4375-8075-9a7a41435adf&ccId=19000101_000001&jobId=457683&source=CC2&lang=en_US