Area Assistant Reservations Manager

Job Overview

The key responsibilities for this position are:

• Work closely with the Area Director on oversight of the Reservations Sales team.
• Onboarding, training, and continuous coaching of reservation team members.
• Achieve monthly individual & team conversion and revenue goals.
• Pursue Outbound Revenue Opportunities through our lead management system.
• Attends bi-monthly calls with Revinate leadership to ensure optimizing use of the system.
• Provides support and coverage to the Group Reservations Coordinator.
• Primary contact for Travel Agent reservation requests and emails.  Ensures all requests and communication are replied to within Auberge Guidelines.
• Monitor the departmental inbox throughout the day and handle all emails professionally, efficiently, and accurately.
• Keep current with all communication and hotel information. Distributes information to the reservations team to ensure the team keeps current with all information.
• Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
• Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
• Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.
• Completes month-end travel agent commissions report.
• Assist in maximizing hotel room revenue and occupancy numbers
• Review property availability daily and maximize straight-line sell patterns.
• Participate in annual onsite/in-person reservations sales training.
• Participate in department meetings as scheduled.
• Monitors and assists with daily tasks on the Reservations Checklist.
• Maintain accurate, relevant knowledge of all properties within the region, room types, experiences, rates, and property-specific details.
• Assist with answering calls for the Area Reservations team when call volume is high or staffing levels are low.
• Perform any other job-related duties as assigned.
• Enliven the Auberge Enrich values

QUALIFICATIONS

Required

• Strong computer skills.
• Must be willing to work a flexible schedule, and be available to work nights, weekends, and holidays.
• Ability to work in a remote environment.
• Must have previous reservation sales experience, including usage of NAVIS.
• Must have a quiet, dedicated space, free of distractions.
• Basic knowledge of Microsoft Office software suite.
• Must be able to type 35 wpm
• High school graduate or equivalent

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills

• People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
• Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine, and scheduling.
• Ability to read and comprehend complex instructions and multitask.
• Strong verbal and written communication skills.
• Ability to work as a team player and accept assignments from multiple individuals
• Strong organizational skills.

PHYSICAL DEMANDS

• Must be able to sit for long periods of time.
• Must be able to type 35 wpm