Job Overview
The key responsibilities for this position are:
- Work closely with the Area Director on oversight of the Reservations Sales team.
- Onboarding, training, and continuous coaching of reservation team members.
- Achieve monthly individual & team conversion and revenue goals.
- Pursue Outbound Revenue Opportunities through our lead management system.
- Attends bi-monthly calls with Revinate leadership to ensure optimizing use of the system.
- Provides support and coverage to the Group Reservations Coordinator.
- Primary contact for Travel Agent reservation requests and emails. Ensures all requests and communication are replied to within Auberge Guidelines.
- Monitor the departmental inbox throughout the day and handle all emails professionally, efficiently, and accurately.
- Keep current with all communication and hotel information. Distributes information to the reservations team to ensure the team keeps current with all information.
- Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
- Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
- Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.
- Completes month-end travel agent commissions report.
- Assist in maximizing hotel room revenue and occupancy numbers
- Review property availability daily and maximize straight-line sell patterns.
- Participate in annual onsite/in-person reservations sales training.
- Participate in department meetings as scheduled.
- Monitors and assists with daily tasks on the Reservations Checklist.
- Maintain accurate, relevant knowledge of all properties within the region, room types, experiences, rates, and property-specific details.
- Assist with answering calls for the Area Reservations team when call volume is high or staffing levels are low.
- Perform any other job-related duties as assigned.
- Enliven the Auberge Enrich values
QUALIFICATIONS
Required
- Strong computer skills.
- Must be willing to work a flexible schedule, and be available to work nights, weekends, and holidays.
- Ability to work in a remote environment.
- Must have previous reservation sales experience, including usage of NAVIS.
- Must have a quiet, dedicated space, free of distractions.
- Basic knowledge of Microsoft Office software suite.
- Must be able to type 35 wpm
- High school graduate or equivalent
SKILLS, ATTITUDES, AND BEHAVIORS
Personal Skills
- People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
- Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine, and scheduling.
- Ability to read and comprehend complex instructions and multitask.
- Strong verbal and written communication skills.
- Ability to work as a team player and accept assignments from multiple individuals
- Strong organizational skills.
PHYSICAL DEMANDS
- Must be able to sit for long periods of time.
- Must be able to type 35 wpm
Job Detail
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CityPark City
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Apply on hotel’s jobs sitehttps://aubergeresorts.com/bluesky/careers/
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