This position will support the Events and Conference Services Team
by giving administrative support to the Director of Events
and Conference Service Managers.
Greet and assist visitors, answer incoming calls and inquires to the
Perform general administrative
functions including: answering a high volume of incoming calls in a
timely and courteous manner, composing correspondence, department
organization, distribute faxes and mail, greet clients.
Receive visitors and guests. Answer questions and concerns;
follow through either to resolution or refer to the appropriate
Assure all incoming and outgoing correspondence is typed, received,
mailed and/or filed as required.
Maintain a professional working environment and attitude.
Maintain and upkeep of all office equipment.
Process paper flow in and out of Events/Sales office.
Maintain a filing system of reports and pertinent hotel records.
Prepare/distribute Banquet Event Order's (BEO) and change sheets as
needed, attend daily meeting.
Prepare/distribute Event resumes, conference planning materials and
any associated correspondence.
Answer and forward guest requests, complaints, or questions in a
courteous and timely manner.
Assist Events and Conference Service Managers with in-house
promotions and associate functions.
Ability to accurately use various office software.
Prints reports, event summary, weekly 10 day, missing BEO report and
event posting reports.
Assemble Events promotion, sales and holiday menu kits
Processing amenity form request for Event groups
Promptly answers telephone calls for Events/Sales department
following Driftwood and Sheraton standards using clear, positive and
Fax and or mail contracts, BEO's, tax exempt forms, proposals,
direct bill and credit application to clients.
Call Event groups for guarantees if needed.
Process restaurant reservations, site visits for Event groups.
Review Banquet Checks.
Responsible for TV Reader Board.
Sends correspondence to clients (thank you, comment cards)
Checking availabilities for meeting space if needed.
Updates menus and any necessary information in computer programs if
Assist with client events as requested by department.
Maintaining constant sales lead status updates and maintaining the
lead tracking system.
Maintain department office area in a professional manner including
supplies and equipment.
Other duties, as required, to ensure the operational efficiency of
Assembles Sales and Event promotion kits.
Distribution of memos, contracts, resumes, room requests and
amenities to relevant departments throughout the hotel.
Responsible for mail pick up and distribution.
Purchases and keeps postage on hand.
Facilitates tracking and deposits for Events, Group and IBT.
Perform other duties for department as needed.
High school or equivalent education required. Bachelor's
Two or more years of clerical experience in a Hotel Catering and/or
Sales Hotel environment.
EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE