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Posted Date Nov 26 Hyatt_Place
Job Title Gallery Attendant
Company Hyatt Place Downtown
Job Type Full Time
Job Number 1126191-3
Level Front Office Guest Services

Requirements

  • Long hours sometimes required.
  • Must be able to work evenings, weekends and holidays as needed.
  • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • ....

Description

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.  He/she is also responsible for all reservation and inquiry calls during their shift.  He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers.

  • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Focus on his/her role in contributing to guest satisfaction surveys.
  • Demonstrate appropriate phone skills.
  • Complete shift responsibility checklist.
  • Keep front office area clean and organized.
Position  Available  available now
Salary Range $12-$14 DOE
Contact Name John Wanlass
Title Director of Guest Services
Company Hyatt Place Downtown 
Address 55 North 400 West
City, Zip Salt Lake City, UT  84101
Telephone 801-456-6300
Email John.Wanlass@Lodgeworks.com 

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