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Posted Date October 30

MarriottResidence

Job Title Front Desk Agent
Company Marriott Residence Inn
Job Type Full Time
Job Number 1029181-2
Level Front Office Guest Services

Position Requirements

Customer Service is a must, previous hotel experience is preferred. Good communication skills required.

Position Description

To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.
 
Responsibilities
Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while receiving and posting proper payment and finalizing guest accounts at checkout. Assign guest rooms, issue keys ensuring guest security at all times. Make, confirm, assist, and cancel reservations. Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests. Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette. Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly. Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times. Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards. Accurately follow cash handling procedures and secure bank at all times. Post charges to guest accounts for services and purchases. Balance all receipts and postings for work performed during shift at the end of shift.

Qualifications
Human relation skills - must be a people-person who thrives on public contact. Strong communication skills. General/Basic computer skills. Ability to learn quickly and follow instructions accurately. Ability to interact with diverse peoples and help resolve any issues. Ability to work quickly and thoroughly under pressure. Must be flexible and open to changes in procedures. Standing for up to eight hours per shift.
Position  Available  Available now
Salary Range

DOE

Contact Name Paislie Hill
Title Assistant General Manager
Company Marriott Residence Inn
Address 7558 S Plaza Center Driver
City, Zip West Jordan, UT  84084
Apply paislie.hill@marriott.com
 

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