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Posted Date October 16


Job Title Guest Services Representative
Company Homewood Suites by Hilton
Job Type Full Time
Job Number 1016183-3
Level Guest Services

Position Description

The Homewood Suites by Hilton Salt Lake City Draper is searching for a Guest Services Representative to deliver great guest experience and maintain guest retention.

The Homewood Suites
is centrally located between Salt Lake City and Provo, offering a stunning view of the Rocky Mountains’ Wasatch Range. It is within close proximity of five major ski resorts, and offers easy access to Salt Lake Airport and attractions like Loveland Living Planet Aquarium, Rio Tinto Stadium, Hale Centre Theatre, Timpanogos Cave and Cowabunga Bay Waterpark.

Essential Responsibilities and Duties:
  • Ensure all guests receive a friendly, efficient and error free check-in and check-out experience.
  • Provide guests with room and hotel information, directions, amenities, and local interests.
  • Secure payment, verifying and adjusting billing as needed.
  • Handles guest complaints and responds with necessary action.
  • Must have the ability to remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Communicates with other departments to ensure proper handling of guests and groups.

The Homewood Suites
is part of The Hotel Group portfolio, an established hotel company since 1984, operating approximately 15 unique hotels with opportunities for career growth and advancement.

 What Do We Offer? 
  • Competitive Compensation
  • Medical, Dental and Vision
  • Paid Sick and Vacation
  • Company Sponsored Life Insurance
  • Employee Assistance Program
  • A Team Driven Culture
  • Free Parking
  • Reduced Room Rates throughout the Hilton portfolio

Who Are We Looking For? 
  • A warm, people-oriented demeanor.
  • Excellent communication and interpersonal skills.
  • High School Diploma or equivalent required
  • Ability to work a flexible schedule with potential days, nights, weekends or holidays.

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law.


Position  Available  Available now
Salary Range


Company Homewood Suites by Hilton
Address 473 West 13490 South
City, Zip Draper, UT  84020

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