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Posted Date October 2


Job Title Guest Services Supervisor
Company Crystal Inn - Midvalley
Job Type Full Time
Job Number 1002192-2
Level Front Office Guest Services

Position Description

At Crystal Inn Hotel & Suites, our Guest Service Supervisors provide outstanding guest service while overseeing the work of all Guest Service Associates and Night Auditors.  They draw from previous customer service and supervisory experience in addition to company provided training to exceed guest satisfaction.


We offer unique company perks and benefits such as:

  • Health, Dental, and Vision benefits for Full-Time Associates

  • Company provided lunch

  • Monthly bonus potential

  • Pay for Grades for Dependents

  • 401k Retirement benefits

  • Gym Reimbursement

  • Tuition Reimbursement and Scholarship Programs for Associates and Dependents


About the Job

  • Understand the basics of good salesmanship and coach front desk associates accordingly.

  • Train front desk associates on Sell that Room!

  • Accurately process guest room reservations and cancellations according to established policies and operating procedures.

  • Demonstrates the ability to sell the right rate, to the right guest, at the right time.

  • Demonstrates ability to operate computer software, including but not limited to roomMaster, Microsoft Office (Excel, Outlook, Word).

  • Demonstrates ability to understand and execute basic math skills and cash handling.

  • Professionally execute all functions of outstanding customer service.

About You

  • Excellent customer service skills

  • Ability to follow and understand instructions.

  • Ability to work quickly and efficiently.

  • Ability to coach and counsel associates with direction from General Manager.

  • Must be able to stand, lift, bend, push, and lift up to 10 lbs. Exerting up to 50 lbs of force occasionally.

  • 1 year of supervisor related experience preferred.


  • 1 year of customer service-related experience.

  • Valid Class D Driver’s License

  • 5 years driving experience required to drive hotel shuttle to airport (SLC, MDV, WVC hotels only)


Who We Are

Crystal Inn Hotel & Suites is a unique, independent hotel group based in Salt Lake City, Utah.  Operated by MacCall Management, LLC, Crystal Inn Hotel & Suites is soon to celebrate 25 years of exceptional guest service by “delighting every guest, every day, one at a time.”  We believe and live our core values of SERVE.  Safety, Excellence, Respect, Value, and Efficiency. 


Position  Available 

Available now

Salary Range competitive wages and benefits
Contact Name Dallin Stokes
Title Manager of Human Resources
Company Crystal Inn - Midvalley
Address 818 E Winchester St
City, Zip Murray, UT  84107
Apply please apply online by clicking here

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