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Posted Date October 2


Job Title Front Desk Supervisor
Company Marriott Courtyard
Job Type Full Time
Job Number 102181-3
Level Front Office Guest Services

Position Requirements

Front desk experience preferred

Position Description

This position will oversee all Front Desk/Night Audit operations and will report directly to the Operations Manager.
-Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care, helping to achieve profit goals.
-Attend to guest and group special needs and solve tricky problems with confident graciousness.
-Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching.
-Strong FOSSE skills and leadership skills are preferred.
-Act as Manager on Duty, when duty calls.
-Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
-Communicates with the Engineering Department regarding any maintenance requests from the guests.
-Communicates with the Housekeeping Department regarding guest rooms, guest issues and requests.
-Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
-Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
-Handles checks and credit cards received from the guests for payment of hotel charges.
-Assists the Operations Manager by handling special requests, group blocking and unusual circumstances.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor
Position  Available  Available now
Salary Range

DOE, plus good bonus and benefits package

Contact Name Mariana Fratta
Title Operations Manager
Company Marriott Courtyard
Address 345 West 100 South
City, Zip Salt Lake City, UT  84101

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