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|Posted Date||October 2||
|Job Title||Front Desk Supervisor|
|Job Type||Full Time|
|Level||Front Office Guest Services|
|Front desk experience preferred|
This position will oversee all Front Desk/Night Audit operations
and will report directly to the Operations Manager. |
-Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care, helping to achieve profit goals.
-Attend to guest and group special needs and solve tricky problems with confident graciousness.
-Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching.
-Strong FOSSE skills and leadership skills are preferred.
-Act as Manager on Duty, when duty calls.
-Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
-Communicates with the Engineering Department regarding any maintenance requests from the guests.
-Communicates with the Housekeeping Department regarding guest rooms, guest issues and requests.
-Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
-Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
-Handles checks and credit cards received from the guests for payment of hotel charges.
-Assists the Operations Manager by handling special requests, group blocking and unusual circumstances.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor
|Position Available||Available now|
DOE , plus good bonus and benefits package
, plus good bonus and benefits package
|Contact Name||Mariana Fratta|
|Address||345 West 100 South|
|City, Zip||Salt Lake City, UT 84101|