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Posted Date September 11


Job Title Convention Services Manager
Company Sheraton Salt Lake City
Job Type Full Time
Job Number 0919191-2
Level Management position

Position Description

Manage, coordinate, and execute group assignments turned over by the Sales Department.  Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.  Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship.

w  Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

w  Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.

w  Review sales contracts as well as other important information, i.e., room block, cut‑off date, special concessions and attrition clauses and validate with client via turnover letter.

w  Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.

w  Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.

w  Distribute BEOs for group and affiliates at least 14 days prior to events.

w  Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.

w  Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.

w  Participate in site visits and plan meetings for upcoming groups and potential affiliate business.

w  Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.

w  Participate in Pre/Post‑Convention meetings and review bill with client.

w  Maintain professionalism in problem situations.

w  Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.

w  Upsell to improve revenue generation on property.

w  Be readily available during functions for consultation with client.

w  Flexible schedule required to accommodate client needs.


Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.



In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

w  Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel.

w  Establish checklist trace dates using appropriate computer programs.

w  Maintain solid and open communication with all hotel operating departments.

w  Maintain good working relations with preferred vendors of the hotel.

w  Maintain up‑to‑date information on program and food and beverage events in hotel’s inventory management system.

w  Attend all department and hotel meetings as necessary.

w  Provide on‑going training and support for group reservations agents.

w  Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

w  Must be able to speak, read, write and understand the primary language(s) used in the workplace.

w  Must be able to read and write to facilitate the communication process.

w  Requires good communication skills, both verbal and written.

w  Most tasks are performed independently or in a team environment with the employee acting as a team leader.  There is minimal direct supervision.

w  Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.

w  Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.

w  Ability to assess/evaluate employee’s performance fairly.

w  Ability to supervise, train and motivate multiple levels of managers and employees.

w  Knowledge of hotel and competitive market.

w  Must possess basic computational ability.

w  Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel.

w  Excellent inter-personal and sales-related skills.

w  Exceptional organizational, supervisory skills.

w  Exceptional food and beverage knowledge and pricing.



w  Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.

w  Must be able to sit at a desk for up to 5 hours per day.  Walking and standing are required the rest of the working day.  This includes traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task.

w  Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

w  Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

w  Must be able to lift up to 15 lbs. occasionally.

w  Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

w  Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

w  Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

w  Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 




High school or equivalent education required.  Bachelor’s Degree preferred.



At least one year catering sales and convention services experience preferred in a full service hotel.



Generally Monday – Friday 8:00 a.m. – 5:00 p.m., however, must be able to work varying shifts based on business and client demand, including weekends and holidays and necessary.


Licenses or Certificates         

Must hold and maintain valid driver’s license.



All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.


This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Position  Available 

Available now

Salary Range $excellent wages and benefits
Contact Name Brett Struthers
Title Human Resources Coordinator
Company Sheraton Salt Lake City
Address 150 West 500 South
City, Zip Salt Lake City, UT  84101
Apply please apply online at:

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