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Posted Date August 28


Job Title Front Desk Manager
Company Marriott City Center
Job Type Full Time
Job Number 0828182-3
Level Management

Position Description

Our ideal candidate has a dynamic, outgoing, and caring personality with the ability to lead by example. The Front Desk Manager is responsible for overseeing the daily operations of the front desk to attain optimal guest satisfaction along with looking at the big picture and planning for the future of their team.
Assist the Assistant General Manager with all operation procedures and ensure that the Marriott brand standards are upheld.
Must have open availability (AM, PM, overnight, weekends, and holidays are required)
Front Desk Manager is responsible for all front desk associates as well as the night auditor position
Candidates must be able to pass E-Verify, have a clean driving record, and pass a background check
Experience with Marriott programs (PMS, MARSHA, GXI, MOBILE GUEST SERVICES) is a plus Job Description Check-in/check-out hotel guests courteously and efficiently according to hotel standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work Closely with the Accounting Department to resolve any guest accounting issues
Hold Daily Standup Meetings. Hold One-on-One meetings with front desk associates Continue Training and groom associates for advancement. Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness. Schedule, Budget, and Set up the Week for Team Members. Ability to proactively train team members in the moment and verbally coach. Ability to operate telephone console, to remain stationary at assigned post for extended periods of time, to understand guest inquiries and provide responses, to promote positive relations with all individuals who approach the Front Desk by telephone or in person. Ability to focus on guests needs, remaining calm and courteous, to think clearly, quickly and make concise decisions, to ensure security of guest room access. Ability to satisfactorily communicate with guest, co-workers and management to their understanding.
Handle guest complaints with follow up to ensure guest satisfaction and report incidents thoroughly to management team. Ability to work well under pressure of 50+ arrivals/departures within any given-hour work shift.
Ability to work cohesively with other departments and co-workers as part of a team. Monitor, send and distribute guest messages, mail and faxes. Document and confirm reservations and cancellations.
Communicate pertinent guest information to designated departments/personnel. Adhere to all cashiering procedures. Maintain guest privacy and security at all times by following policies regarding key security and guest room numbers.
Complete additional duties/tasks as assigned daily by management.
2 years front desk experience and supervisor/manager experience required Ability to move, lift, carry, push, pull and place objects weighing less or equal to 50lbs without assistance.
Position  Available  Available now
Salary Range


Contact Name Emily Sutton
Title Assistant General Manager
Company Marriott City Center
Address 220 South State Street
City, Zip SLC, UT  84111

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