The Sheraton Park City is seeking an individual who is passionate
about the Hospitality industry to join our team as our Front
Office Manager. This person must have hotel experience at the
front desk, including supervisory and/or management experience.
Sheraton/Marriott experience preferred. The responsibilities of
the job include, but are not limited to, the functions below.
- Oversees the front office
team: Front Desk, AYS, Bellstaff, Drivers, Doorperson, Gift
Shop, and Night Audit.
- Actively recruit, train,
motivate, and monitor associate behavior to attain and
maintain elevated levels of quality guest service.
- Achieve budgeted revenues
and expenses while maximizing profitability related to the
guest services department.
- Develop and implement
short and long term financial and operational plans for the
guest service department that relate to the overall objectives
of the hotel.
- Participate in the
preparation of the annual hotel budget.
- Increase level of guest
satisfaction by delivery of an exceptional product through
employee development, coaching, positive reinforcement, and
corrective action as required.
- Effectively manage the
reservation function to maintain the highest possible room
occupancy and average daily rate through suggestive selling by
- Implement, maintain, and
correct procedures for credit control, financial transactions,
security of financial assets, and guest security.
- Effectively and pleasantly
respond to a resolve guest requests, complaints, or questions
in a courteous and timely manner.
- Ability to accurately use
various office and accounting software.
- Adhere to Sheraton and
Driftwood standards and procedures.
- Ensure the front office
team is ready for a Sheraton BSA audit, year-round. Achieve
clear or better on audit.
- Participate in the
Management Lobby Duty.
- Any other duties as needed
for the position.
Our culture includes more than just work and success, we love to
have fun too! We are a family at the Sheraton Park City and a part
of the largest and best hotel company in the world, MARRIOTT where
the opportunities are endless.
We are owned and operated by Driftwood Hospitality Management LLC,
an Equal Opportunity Employer.