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Posted Date June 22

Holiday Inn Express Salt Lake City

Job Title Night Auditor
Company Holiday Inn Express
Job Type Full Time
Job Number 0622181-2
Level Front Office Guest Services

Position Description

Represents the hotel to the guest throughout all stages of the guest’s stay. The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests.  Verifies the guest’s method of payment and follows established credit-checking procedures. Files guest and room information in the appropriate front desk area.

Duties and Responsibilities:
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, and cash handling policies and procedures.
• Follow the End of Day/Night Audit Checklist.
• Express Check outs ready for delivery.
• Audit and balance reports from the day shifts
• Run EOD computer functions so they are complete by the end of the shift
• Coordinates room status updates with the housekeeping department by notification ie: late check outs, early check ins, special request.
• Possesses a working knowledge of the reservation department. Takes same day reservations (walk ins) and future reservations when necessary. Knows cancellation procedures.
• Maintains stock of guest keys, VIP key packets, guest key packet, pens, amenities etc.
• Knows how to use front office equipment.
• Process guest check outs.
• Performing cashier related functions like posting charges to guest accounts.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with maintenance on requests for repair work
• Uses proper telephone etiquette.
• Reads and initials the pass-along log, bulletin board and group resumes binder daily.
• Reports any unusual occurrences or requests to Security/Manager.
• Knows all safety and emergency procedures. Incident Reports.
• Maintains the cleanliness and neatness of the front desk and back office area.
Position  Available  Available now
Salary Range DOE
Contact Name Kim Thacker
Title Front Desk Manager
Company Holiday Inn Express
Address 206 South West Temple
City, Zip Salt Lake City, UT  84101

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