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Posted Date May 17


Job Title Guest Services Agent
Company Compass Group
Job Type Full Time
Job Number 0517193-3
Level Guest Services

Position Description

· Properly greeting and handling visitors with a smile and maintaining eye contact through the entire interaction
· Following established procedures with regard to both expected and unexpected
arrivals, coordinating with in-house security as appropriate. Addressing guests
and clients by name whenever possible
· Answer telephones in a friendly, professional manner, taking messages with
accuracy and appropriately handling or referring questions and requests.
Possess proper telephone techniques including always putting a smile in one’s
voice and enhancing personalization by using guests' names
· Implementing established security policies and procedures with regard to arriving
and departing visitors, contractors, delivery persons, etc.
· Managing closely all activity in the internal visitor processing system
· Register all guest activity and liaise with other centers on visitor processing
· Acting as an overall Hospitality Services resource to guests, visitors, and
employees in providing way-finding and amenities within building, commutation
and transportation, community retail, neighborhood amenities, and organizational
· Handling car service requests for visitors and staff members
· Communicating requests to the appropriate internal support departments such as
facilities maintenance (heating and cooling issues), information technology
(computer issues), audio visual technology (meeting room technical support),
and mail room (package pickups and deliveries)
· Possessing a thorough understanding of the emergency procedures and being
prepared to carry out designated tasks in the event of a fire or other emergency.
· Adhering to hospitality signature look.
· Maintaining the attractive, neat appearance of the reception area, where
applicable keeping newspapers and periodicals in order, coffee service
replenished, etc.
· Troubleshooting a wide variety of requests and situations, both for guests and for
· Gaining an understanding of the company culture, key areas of activity and
creating “transparency”
· Assist with coverage in other locations as needed
· Prepare and submit daily reports to appropriate recipients

Position  Available  Available now
Salary Range


Contact Name Megan Doyle
Title Talent Acquisition Recruiter
Company Compass Group

Salt Lake City Airport

City, Zip Salt Lake City, UT 84122

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