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Posted Date April 20

Marriott_Residence_Inn_West_Jordan_Utah

Job Title Front Desk Agent
Company Marriott Residence Inn
Job Type Full Time & Part Time
Job Number 0420191-2
Level Front Office Guest Services

Position Requirements

Commitment to exemplary customer service, strong communication skills, and the ability to interact with people from diverse cultures and backgrounds. Must be able to work positively, quickly, and thoroughly under pressure. Must be able to stand for up to eight hours a day. Previous hospitality experience preferred, but not required.

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Position Description

Position Responsibilities:

        Greet and register guests while receiving and posting proper payment at check in.

        Assign rooms and issue keys while following all guest security procedures.

        Finalize payments and folios for guests upon check out.

        Provide positive resolutions to guest concerns.

        Make, confirm, and cancel guest reservations as well as assist with guest inquiries through phone and in person.

        Maintain complete knowledge of hotelís facilities, amenities, and hours of operations.

        Answer telephones in the specified time frame while following proper guidelines, using correct greetings & etiquette.

        Transfer phone calls to the appropriate department and record and relay messages accurately and timely.

        Maintain compliance of all front desk policies, procedures and standards.

        Accurately follow cash handling procedures and secure bank and all times.

        Balance all cash and credit card receipts performed during the shift.

        Light cleaning of front desk and lobby area.

Position  Available  Available now
Salary Range

Competitve wages and benefits

Contact Name Laura Winkler
Title General Manager
Company Marriott Residence Inn West Jordan
Address 7558 S. Plaza Center Drive
City, Zip West Jordan, UT  84084
Apply laura.Winkler@Marriott.com
 

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