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Posted Date April 15


Job Title Sales Coordinator
Company Hilton Garden Inn
Job Type Full Time
Job Number 0415191-3
Level Sales & Marketing

Position Requirements

At least 2 years of customer service experience. Previous meeting planner or hotel experience is preferred. Outgoing personality and positive attitude a must. Excellent customer service skills. Proficient computer skills (Microsoft Office). Strong written and verbal communication skills. Well organized and extremely detailed oriented.

Position Description

The Sales Coordinator is responsible for in-house sales and special client requests.  Will perform clerical and telemarketing duties as assigned.  Will book banquets and meetings when Events Manager is out. Coordinating with other departments, as necessary.  Must maintain a positive attitude and pleasant disposition as the focal point of the Sales offices.

The Sales Coordinator will:
1. Answer guest questions regarding company and local area facilities and services.
2. Maintain good rapport with clients. Work closely with other departments to coordinate details, special requests, VIP packages and promotions.
3. Provide administrative services for the Account Executives, including correspondence and reports.
4. Establish and maintain sales files and trace systems.
5. Review ONQ production report and do in-house bucket check to ensure all required information is present and correct. (Guest contact information filled out, company name matches rate code used, special payment instructions have been followed i.e.-incidental card on file and credit card authorization form in place.)
6. Maintain and replace office supplies as needed, including sales collateral.
7. Prepare sales figures and reports, as directed. Assist with competitive shops.
8. Handle inquiry calls, send appropriate collateral, or direct calls to sales management staff as necessary.
9. Take, modify, and cancel guest reservations, noting any special requests.
10. Support Front Desk in providing exceptional guest service (answering phone calls, check-in, check-out, billing etc.)
11. Give site tours
12. Review in-house ledger for companies that have not previously been qualified, research these companies via internet and reaching out to the guests who are staying then pass information to the proper Account Executive to further qualify.
13. Review in-house ledger for guests staying with top accounts and write them thank you notes.
14. Inform Account Executives of potential problems with clients and progress of special projects.
15. Go on sales calls & blitzes with Sales Team and serve as a point of contact to all hotel accounts.
16. Coordinate client gifts with Sales & guest recognition programs with Front Office.
17. Coordinate inventory management with Revenue Management.
18. Telemarket and prospect for meeting room and sleeping room business.
19. Manage mini-hotel inventory and input rooming lists.
20. Manage in-house lead referral program and ensure efficient recording of company names.
21. Know and follow hotel emergency procedures.
22. Follow proper key control procedures for issued keys.
23. Practice safe work habits.
24. Drive defensively and safely when driving the hotel van. Wear your seat belt at all times. Use the van only for company business.
25. Carry out any reasonable request by Management.
26. Participate in weekly staff meetings. Prepare agendas.
Job  Available  Available now
Salary Range

DOE good wages & benefits

Contact Name Adriana Cortes
Title General Manager
Company Hilton Garden Inn
Address 277 West Sego Lily Drive
City, Zip Sandy, UT  84070

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