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Posted Date February 28

University_GuestHouse

Job Title Front Office Manager
Company University Guest House
Job Type Full Time
Job Number 0228201-3
Level Mangement

Position Description

Job Requirements:  Associate degree in a business-related field or equivalency; two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required. Bachelorís degree in a business related field and cash handling experience preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Job Description:  The University Guest House & Conference Center is located in Fort Douglas on the University of Utah Campus. We are a full-service hotel and conference center with two ballrooms, several conference and board rooms, and meeting space in several other buildings on Fort Douglas. Please check out our website at universityguesthouse.com

The Front Desk Manager supervises Front Office and Breakfast Staff to ensure guest expectations are surpassed at the University Guest House. Supervises customer service oriented staff, including all front desk, reservations, and bell staff. Ensures customers are processed and situations are resolved in a professional manner. Coordinates operations with other departments and organizations. Oversees all day-to day operations at the hotel front desk. Hires, trains, evaluates performance, recommends pay adjustments and disciplines staff. Responsible for reviewing schedule and making any needed changes. Responsible for reviewing and approving staff payroll. Resolves customer complaints, solves problems and deals with policy issues. Determines staffing needs for the Guest House front office, scheduling accordingly. Assists Group Rooms Coordinator with duties affecting Front office. Previous front Office supervisor and customer service experience preferred.

Position  Available  Available Now
Salary Range

Excellent wages & benefits $12 - $21 depending on experience

Contact Name Patty Jennings
Title Administrative Officer
Company University Guest House
Address 110 South Ft Douglas Blvd
City, Zip Salt Lake City, UT 84113
Apply Pjennings@guesthouse.utah.edu  please apply online at:  http://utah.peopleadmin.com/postings/103574
 

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