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Posted Date January 4

HI

Job Title Guest Service Agent
Company Holiday Inn
Job Type Full Time
Job Number 0104191-3
Level Front Office Guest Services

Position Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job

Experience - ideally, youll have spent at least one year in a front desk or guest service position

Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
.

Position Description

Whats the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.  As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.  Youll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience

Acknowledge Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the days schedule Jump into other ad-hoc duties when your colleagues need your help
Position  Available  Available now
Salary Range

$12.00 ph

Contact Name Bob Vielbaum
Title Guest Services Manager
Company Holiday Inn
Address 10499 S Jordan Gateway
City, Zip South Jordan,  UT  84095
Apply bob.vielbaum@hhmweb.com
 

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